Technical Account Manager, Billing
Supports complex, high-growth billing accounts through consultative technical guidance, relationship management, integrations, and operational solutions. Requires 10+ years of enterprise client-facing experience, billing expertise, API fluency, SQL proficiency, and strong troubleshooting and communication skills.
About the job
Responsibilities
- Provide a gold-standard experience to assigned billing accounts and their key stakeholders.
- Build long-term user relationships and foster loyalty to Stripe and its products.
- Work cross-functionally to implement operational solutions involving fraud and disputes, declines, product adoption, and global expansion.
- Partner with Account Management and other user-facing teams to support users.
- Lead user-facing meetings in person and via video chat.
- Collaborate on the continued design of the support offering.
- Create user-facing content and publish user case studies.
- Serve as a billing-industry subject matter expert for other Technical Account Managers.
- Conduct frequent on-site visits to identify technical challenges and advise engineering, product, and business stakeholders.
- Enable teams with current-state knowledge, resources, documentation, and product feedback.
Requirements
- 10+ years of enterprise-level client-facing experience.
- Expertise supporting billing companies and usage-based or hybrid monetization models, invoicing, revenue recovery, tax, revenue recognition, and scaling billing infrastructure.
- Strong product sense and problem-solving ability.
- Excellent written and verbal communication skills.
- Ability to lead complex integration discussions consultatively and proactively.
- Familiarity with APIs and ability to explain API concepts to technical customers.
- Proficiency in SQL and complex query development.
- Familiarity with AI coding agents.
- Strong technical troubleshooting and experience working with technical teams.
- Client relationship management skills.
- Ability to conduct business-level and technical conversations across organizational levels.
Nice-to-haves
- Operations-focused mindset and process improvement experience.
- Small- to medium-scale project management experience.
- Strong organizational and self-starting abilities.
- Experience with Postman, Xcode, Python, webhooks, or ETL.
- Payments industry experience.
Skills
Billing, APIs, SQL, Ai Coding Agents, Technical Troubleshooting, Postman, Xcode, Python, Webhooks, ETL, Payments, Revenue Recognition, Revenue Recovery
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