Client Value Partner - Technology Consultant

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
• Establish program roadmaps and detailed value plans with senior stakeholders.
• Resolve customer escalations by orchestrating internal teams efficiently and promptly.
• Align Celonis delivery with customer strategy and targets to solve business-critical problems.
• Drive value realization and adoption, ensuring high-quality, on-time project completion, customer satisfaction, and achievement of usage and adoption targets.

Community Building and Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Establish feedback loops to gather insights and improve products and services.
• Represent the customer internally and align product development and service offerings with customer needs and feedback.
• Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
• Collaborate on innovation and new asset development, contributing to playbooks, resources, and tools for the value engineering team.

Requirements

• Minimum 15 years of relevant customer success, strategy consulting, or related industry experience.
• MBA strongly preferred.
• Proven experience driving measurable results through large-scale, end-to-end transformation programs.
• Strong exposure to change management practices.
• Ability to navigate large global organizations and persuade stakeholders using data, facts, and confidence.
• Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
• Consultative approach when engaging with senior executives.
• Strong understanding of SaaS platforms and technology stacks, with experience in solution design.
• Strong team player with a patient and entrepreneurial leadership style.
• Project management skills and the ability to organize and manage multiple workstreams.
• Strong communication skills and ability to translate Celonis use cases into a customer's business landscape.
• Self-motivated, proactive team player who can thrive in fast-paced, collaborative, and ambiguous environments.
• Willingness to travel approximately 70% to meet customer needs.

Nice-to-Haves

• Experience with AI-based transformation.
• Experience designing and rolling out AI solutions.

Compensation and Benefits

• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Inclusive parental leave: 24 weeks for primary carers and 12 weeks for supporting carers.
• Unlimited PTO in applicable regions and generous PTO globally.
• Flexible hybrid work model.
• Learning framework, mentorship programs, and dedicated learning platform.
• Subsidized Wellhub memberships and mental health counseling.
• Paid time off for community and environmental volunteering.