Staff Developer Success Engineer - East

What You'll Do

Be a keen learner:

• Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
• Gain expertise in container orchestration, networking, and observability
• Learn from complex, real-world customer use cases
• Work with Go, Python, and Java for infrastructure automation, resilience engineering, and performance tuning

Be a passionate problem solver:

• Debug complex infrastructure issues and optimize cloud performance for Temporal users
• Develop observability solutions using Grafana and Prometheus
• Improve networking including load balancing, DNS, ingress/egress
• Automate infrastructure operations using Terraform and Infrastructure as Code (IaC)
• Independently drive technical solutions including debugging production issues and designing infrastructure best practices

Be a great communicator:

• Engage directly with developers, engineering teams, and product teams
• Provide solutions that enhance scalability, performance, and reliability
• Influence platform improvements and develop self-service infrastructure solutions
• Serve as a bridge between developers and infrastructure

What You'll Bring

• 9+ years of experience as a developer
• Fluency in one or more of: Python, Java, Golang, TypeScript
• Experience deploying and managing medium to large-scale architectures (Kubernetes or Docker)
• Experience with monitoring tools (Prometheus, Grafana) and troubleshooting performance/availability issues
• Minimum 1 year experience in an internal or external customer-facing role
• Experience working with or as part of remote teams
• Strong written and verbal communication skills

Nice to Have

• Previous customer-facing experience (professional services consultant, solutions architect, customer engineer)
• Experience with security certificate management and implementation
• Experience with EKS, GKE, OpenTracing, Terraform, Ansible, CDK
• Ability to translate use cases into Temporal design decisions and architecture best practices

Compensation & Benefits

• Estimated pay range: $170,000 - $215,000
• Eligible to participate in Temporal's equity plan
• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance
• Empower 401K Plan
• $3,600/year Work from Home Meals
• $1,800/year Professional Enrichment
• $1,200/year Lifestyle Spending Account
• $1,000/year In-Home Office Setup
• $74/month Internet reimbursement
• Calm App Subscription for Mental Health & Wellness