Technical Account Manager, Enterprise

Responsibilities

• Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health
• Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach
• Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines
• Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams
• Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering
• Build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context
• Identify and act on expansion signals within your accounts: new product lines, new geographies, incremental usage growth
• Represent the voice of enterprise customers internally — translating patterns into product feedback and advocating for platform improvements with Engineering and Product
• Contribute to internal documentation: reference architectures, integration playbooks, and implementation guides that accelerate future enterprise onboardings
• Partner with Sales on strategic renewals and expansions for your accounts

Requirements

• 10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work
• Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent)
• Technically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations
• Strong systems thinker: you approach customer problems by mapping the full architecture, understanding data flows and dependencies, and anticipating where things will break before they do
• Proven track record managing complex, multi-stakeholder enterprise relationships — you're equally comfortable with a VP of Finance, a Staff Engineer, and a billing operations analyst
• Experienced translating between business requirements and technical architecture; you can write a requirements doc and review an ERD in the same conversation
• You move with urgency and hold a high bar for accuracy — you don't let open questions linger and you notice when something is off
• Exceptional communicator: your written and verbal communication is precise, credible, and calibrated to your audience

Nice-to-Haves

• Familiarity with billing, usage-based pricing, or fintech infrastructure is a strong plus — you understand why event schema design and aggregation logic matter
• Experience with billing system migrations is a plus — you've helped customers cut over from legacy infrastructure without disrupting revenue

Compensation & Benefits

• Excellent medical, dental, and vision insurance
• One Medical membership
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Annual learning & development stipend
• Meaningful equity in the form of stock options