Customer Success Manager
Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.
About the job
What You’ll Do:
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Who You Are:
- A strong communicator with excellent attention to detail
- Motivated by building long-term and long-lasting relationships
- Driven by the opportunity to make a visible impact with your work
- 5-7 years of experience in a customer account facing role
- Customer-minded, always aiming to provide the most value possible
- Excited by working in an ever-evolving and fluid solution focused environment
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Skills
MEDDIC, Command Of The Message, Customer Onboarding, Upselling, Cross-Selling, Contract Negotiation, Account Management, Customer Relationship Management, Usage Monitoring, Renewal Management
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