Enterprise Customer Success Manager
Manages strategic enterprise customer relationships, drives product adoption and measurable value, and leads onboarding, QBRs, and cross-functional delivery. Requires at least three years in Customer Success or Account Management, enterprise B2B technology or SaaS experience, and strong executive communication skills.
About the job
Responsibilities
- Act as a strategic partner to enterprise customers, coordinating internal teams and engaging executive, technical, and business stakeholders.
- Build and maintain executive relationships and communicate outcome-driven value stories tied to measurable business results.
- Lead QBRs and strategic reviews to demonstrate impact, align priorities, and define next steps.
- Analyze adoption and usage trends, quantify delivered value, identify gaps, and develop commercially grounded recommendations.
- Position Datadog as a critical observability platform supporting reliability, efficiency, and informed decision-making.
- Own and project-manage onboarding for new customers.
- Collaborate with account executives, sales engineers, technical account managers, Product, Support, Enablement, and other technical teams.
Requirements
- 3+ years of experience in Customer Success or Account Management.
- Experience managing a broad portfolio of accounts, including large enterprise customers.
- Experience working with Fortune 1000 companies and global brands.
- Strong communication skills and exceptional attention to detail.
- Ability to tailor communication for CTOs, VPs of Engineering, and DevOps professionals.
- Experience in the B2B technology or SaaS space.
- Willingness to travel as needed for customer engagements.
- Fluency in written and spoken English.
- Growth mindset and openness to change and AI tools.
Benefits and Compensation
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with Community Guilds and Inclusion Talks.
- Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
- Estimated annual salary: $90,000–$120,000 USD.
Skills
Customer Success, Account Management, SaaS, B2B Technology, Observability, Data Analysis, Project Management, Executive Communication, DevOps, Artificial Intelligence
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