Broccoli AIUtahOwns portfolio of SMB to enterprise customers using Broccoli AI for home services. Drives AI agent adoption, monitors usage metrics, executes expansions for revenue growth (NDR), and ensures onboarding success with product team collaboration.
Analytical: Comfortable with data and metrics; quickly understand what’s working vs not Operator mindset: Don’t wait for instructions — figure things out; think in workflows and outcomes, not tasks AI-native: Use tools like Claude to move faster and automate work; look for leverage in everything Revenue-oriented: Understand job is to grow accounts, not just support; comfortable identifying and pushing upsells Customer-focused (but not soft): Care about customer outcomes — revenue, bookings, efficiency; willing to push customers to change operations
Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Manage high-value strategic agency partnerships (Holding Companies, GSIs, consulting firms) as the primary point of contact. Build executive relationships, drive adoption of AI search optimization platform, deliver QBRs, and enable partners to sell the product to their clients. Requires 5+ years CS/account management with deep agency experience.
Serve as trusted advisor to a portfolio of MongoDB customers, driving adoption, retention, revenue realization, and advocacy through technical guidance, business reviews, and cross-functional coordination. Requires 5+ years in technical customer-facing roles with accountability for enterprise customer outcomes.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.