San Francisco, CA
AI agents for enterprise customer support
Decagon builds a conversational AI platform with proactive agents for personalized customer experiences across voice, chat, email, and SMS. It serves enterprises like Avis Budget Group, Chime, and Oura Health, enabling faster resolutions and cost reductions. The platform uses Agent Operating Procedures for natural language workflows to scale AI agents efficiently.
Lead technical builds for high-stakes strategic deals with enterprise customers. Own end-to-end delivery from POC to production, tech-lead small engineering pods, translate customer needs into generalized product improvements, and drive technical strategy with customer leaders.
Own and scale Decagon's paid social advertising (LinkedIn, Meta, Reddit) with initial focus on building out EMEA programs. Partner with regional sales to align spend to pipeline, own attribution to revenue, run experiments, and flex into ABM/email/landing pages as needed. Requires 5+ years paid social experience at scale plus EMEA program experience.
Serve as strategic HR Business Partner to Sales, Customer Success, and Implementation leaders at fast-growing conversational AI company. Advise on org design, performance management, compensation, and scaling HRBP frameworks for revenue teams in a high-growth SaaS environment.
Lead enablement for Decagon's conversational AI platform by designing and delivering hands-on workshops, learning pathways, and partner certification programs for strategic customers and prospects. Requires 4-8 years customer-facing experience in B2B SaaS, strong presentation skills, and the ability to make complex AI concepts approachable.
Design and optimize enterprise AI conversation experiences across voice, chat, and other channels for Decagon's conversational AI platform. Advise customers, build evaluation frameworks, and partner with engineering/product teams to improve agent quality, especially in voice.
Research Engineer building and deploying production conversational AI models and agents at Decagon. Improve instruction following, retrieval, memory, and long-horizon task completion; take research prototypes to measurable production impact using LLMs and ML tooling.
Customer Engineer responsible for end-to-end technical delivery and implementation of AI agents for enterprise customers. Requires 5+ years in technical customer-facing roles, strong coding/integration skills, and native/bilingual Spanish fluency.
Founding Support Lead who starts by personally resolving complex technical customer issues for Decagon's conversational AI platform, then builds scalable 24/7 support processes, runbooks, SLAs, and a team to deliver enterprise-grade support. Requires 5+ years technical customer-facing experience, strong systems thinking, and a builder mindset for high-stakes environments.
Build and operate scalable cloud infrastructure platforms, abstractions over Kubernetes and major cloud providers, and secure enterprise deployments for Decagon's agentic AI systems. Requires 4+ years in infrastructure/DevOps with deep Terraform, Kubernetes, and cloud networking experience.
Senior Commercial Counsel to review, negotiate, and close complex enterprise SaaS and commercial agreements at a fast-growing conversational AI company. Requires 4-8+ years experience, deep knowledge of data privacy, AI governance, and IP in SaaS deals, plus strong cross-functional partnership with Sales and Product teams.
Commercial Counsel responsible for reviewing, negotiating, and closing complex enterprise SaaS and commercial agreements while partnering with Sales, Product, and other teams to balance risk and accelerate revenue in a fast-growing AI company. Requires 4-8+ years experience with SaaS contracts, privacy laws, and AI/IP issues.
Strategic Solutions Engineer partnering with AEs to architect and demo generative AI customer experiences on Decagon's platform. Requires 4-6 years pre-sales engineering experience with strong technical communication and GTM knowledge.
Recruiting Coordinator supporting GTM hiring at a fast-growing conversational AI company. Own end-to-end interview scheduling, deliver white-glove candidate experiences, and improve recruiting operations using AI and process optimization.
Technical Recruiting Coordinator partnering with recruiters and engineering leaders to manage end-to-end interview scheduling, deliver exceptional candidate experiences, and improve recruiting operations at a fast-growing AI company. Requires bachelor's degree, strong organization, communication, and proactive problem-solving skills.
Build and scale technical enablement programs for Solutions Engineering and post-sales teams. Requires 7+ years in technical enablement or SE roles plus strong program management and cross-functional skills.
Senior GTM Recruiter partnering with leadership to scale sales and go-to-market teams at a conversational AI company. Requires 4+ years full-cycle recruiting experience and strong stakeholder partnership skills.
Senior Software Engineer building and evolving an internal developer platform including CI/CD, observability, and tooling to improve engineer productivity at a conversational AI company.
Own the Duet product roadmap end-to-end for an AI agent lifecycle platform. Partner with engineering, research, and GTM to ship AI-powered features that help customers improve agent performance.
Build and own end-to-end AI agents for enterprise customers, integrating latest text/voice models and iterating based on real-world usage. Requires 8+ years of software engineering experience with Python and TypeScript.
Brand Designer shaping Decagon's visual identity across campaigns, web, sales, and events. Requires 4-6 years of brand design experience and strong portfolio demonstrating visual taste and storytelling.
Own vertical GTM strategy, messaging, and sales enablement for Decagon's core industries. Partner with Sales, Product, and Growth to drive pipeline and revenue through industry-specific positioning and campaigns.
Own end-to-end payroll, AP, AR, and expense operations for a high-growth AI startup. Requires 6-8 years of U.S. multi-state payroll experience with strong compliance and process-building skills.
Lead application security strategy and implementation for Decagon's conversational AI platform. Partner with engineering teams to build security into AI-powered applications and establish testing programs.
Founding Platform Engineer, Security building secure multi-tenant infrastructure, golden paths, and automation for Decagon's conversational AI platform. Requires 5+ years infrastructure experience, deep GCP/AWS knowledge, and strong IaC and coding skills.
Decagon is seeking a Senior Data Infrastructure Engineer to design, build, and operate data systems for their AI products. This role involves owning critical data pipelines and storage layers, improving reliability and performance, and creating paved paths for engineers to work with data at scale.
Decagon is seeking a Deal Desk Operations & Strategy Lead to own deal structuring, refine pricing strategy, and build scalable internal deal desk processes. This role involves partnering with sales, finance, and legal teams to drive enterprise deals to close.
Own and scale enterprise AI Agent implementations, building the playbook, processes, and automation to deliver successful deployments for complex customers. Requires 4+ years in implementations or customer-facing technical roles with SaaS/API fluency.
Lead and mentor a team of engineers building and deploying AI agents for enterprise customers, partnering directly on complex customer-facing deployments. Requires 5+ years engineering experience with 1+ years in management, strong Python/TypeScript skills, and distributed systems background.
High-leverage Founder Associate role working directly with founders on strategic initiatives and operational challenges at a leading conversational AI company. Requires past founder experience or ambitions, high ownership, and strong execution skills.
Lead total rewards function for a high-growth AI company: design compensation philosophy, equity programs, job architecture, and benefits from the ground up while partnering with Finance and Recruiting.
Senior Research Engineer leading development of real-time voice and speech models for conversational AI agents. Owns end-to-end research, training, deployment, and production integration of LLMs focused on speech understanding, turn-taking, and task completion. Requires 6+ years AI/ML experience with production LLM deployment.
Own and build Decagon’s healthcare vertical by defining GTM strategy, breaking into top US Payer/Provider/Life Sciences accounts, and closing multi-year 7-figure deals. Act as the first dedicated healthcare seller reporting to VP Sales.
Owns and evolves marketing systems, data processes, and performance reporting using tools like HubSpot and Salesforce. Partners with Marketing, RevOps, and Sales to scale operations in a high-growth B2B SaaS environment, requiring 6-10 years experience.
Builds and scales value engineering function, partnering with Sales to create data-driven business cases and ROI models for enterprise deals. Translates platform capabilities into quantified business impact for executive stakeholders, requiring 6+ years in value engineering or related fields.
Build and scale security foundations for Decagon's AI customer experience platform, implementing controls, tooling, detection pipelines, and partnering with engineering teams. Requires 3+ years security engineering with strong coding skills and cloud experience, ideally Google Cloud; onsite in San Francisco.
Leads application security strategy for AI conversational platform, designing controls, threat modeling, and testing programs (SAST/DAST/IAST). Requires 5+ years in app sec engineering, secure coding expertise, and CI/CD integration; AI/ML security experience preferred.
Leads GTM strategy, operations, and execution including capacity planning, KPIs, revenue programs, and cross-functional alignment. Partners with senior leaders on forecasts, processes, and reporting in a high-growth AI company. Requires 4+ years in revenue ops or related fields with strong analytical skills.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and collaborates with Product/Engineering to influence roadmap. Requires 4+ years B2B SaaS customer-facing experience and strong technical acumen.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and influences product roadmap based on customer feedback. Requires 4+ years in technical B2B SaaS customer-facing roles with strong communication and technical acumen.
Build and iterate on AI agents for customer interactions, outperforming humans in complex scenarios. Requires 5+ years experience with Python/TypeScript, systems debugging, and model evaluation/integration.
GTM Enablement Manager builds and scales onboarding, training, and certification programs to ramp talent and boost GTM productivity. Requires 5+ years in enablement or revenue roles, strong project management, and cross-functional collaboration in fast-paced SaaS environments.
Build and deploy scalable AI agents for customer support that handle complex interactions across industries like finance and healthcare. Requires 5+ years experience with Python and TypeScript, focusing on system reliability and model integration.
Enterprise Account Executive managing full sales cycles for enterprise accounts, including outbound lead generation, deal negotiation, and closing 7-figure deals. Requires 4+ years top-performing sales experience in complex solution sales, ideally in AI or customer support software.
Leads strategic growth and partnerships from the Founder's Office, building executive networks with Fortune 500s, PE firms, and tech companies to drive commercial outcomes. Requires 8+ years in strategic roles, strong judgment, and executive presence in ambiguous environments.
Strategic Solutions Engineer partners with sales to architect generative AI solutions, create custom demos, and integrate Decagon's AI platform into enterprise ecosystems. Requires 4-6 years pre-sales experience and strong communication skills.
Owns financial planning, modeling, and strategic decision-making at a high-growth AI company. Partners with executives on capital allocation, KPIs, and board materials. Requires 3-5 years strategic finance experience and expert modeling skills.
Leads pricing operations, owning end-to-end enterprise deal structuring, developing pricing strategies, and building deal desk processes. Requires 4+ years in deal desk/pricing/revops, CPQ experience, and strong cross-functional collaboration.
Leads strategy, operations, and infrastructure for post-sales execution, scaling customer deployment and delivery processes. Partners with GTM, Product, and Engineering; requires 10+ years in Strategy & Ops or similar with hypergrowth scaling experience.
Senior Software Engineer building Decagon's internal developer platform, focusing on CI/CD pipelines, developer tooling, observability standards, and workflows that accelerate engineering productivity and reduce toil. Requires 4+ years experience in platform/devtools/infra with strong coding and collaboration skills.
Leads Agent Orchestration team building core execution layer for AI agents, coordinating model reasoning, tool use, and evaluation at scale. Requires 2+ years engineering management, strong IC technical depth in distributed systems, and cross-functional collaboration.