Decagon
AI agents for enterprise customer support
Decagon builds a conversational AI platform with proactive agents for personalized customer experiences across voice, chat, email, and SMS. It serves enterprises like Avis Budget Group, Chime, and Oura Health, enabling faster resolutions and cost reductions. The platform uses Agent Operating Procedures for natural language workflows to scale AI agents efficiently.
Staff Software Engineer, Agents
Build and own end-to-end AI agents for enterprise customers, integrating latest text/voice models and iterating based on real-world usage. Requires 8+ years of software engineering experience with Python and TypeScript.
Head of Industry Marketing
Own vertical GTM strategy, messaging, and sales enablement for Decagon's core industries. Partner with Sales, Product, and Growth to drive pipeline and revenue through industry-specific positioning and campaigns.
Accounting Operations and Payroll Manager
Own end-to-end payroll, AP, AR, and expense operations for a high-growth AI startup. Requires 6-8 years of U.S. multi-state payroll experience with strong compliance and process-building skills.
Platform Engineer, Security
Lead application security strategy and implementation for Decagon's conversational AI platform. Partner with engineering teams to build security into AI-powered applications and establish testing programs.
Senior Platform Engineer, Security
Founding Platform Engineer, Security building secure multi-tenant infrastructure, golden paths, and automation for Decagon's conversational AI platform. Requires 5+ years infrastructure experience, deep GCP/AWS knowledge, and strong IaC and coding skills.
Senior Software Engineer, Developer Platform
As a Senior Software Engineer, Developer Platform, you will build and evolve Decagon's internal developer platform, focusing on CI/CD, release automation, observability, and developer workflows to enhance engineering productivity and system reliability.
Senior Software Engineer, Data Infrastructure
As a Senior Data Infrastructure Engineer, you will design, build, and operate data systems for Decagon's AI products, owning critical data pipelines and storage layers. You will improve reliability and performance, and enable engineers to work with data at scale.
Deal Desk Operations & Strategy Lead
Decagon is seeking a Deal Desk Operations & Strategy Lead to own deal structuring, refine pricing strategy, and build scalable internal deal desk processes. This role involves partnering with sales, finance, and legal teams to drive enterprise deals to close.
Agent Success Manager
Partner with enterprise customers to guide AI agent deployments from scoping through adoption, acting as a strategic advisor while collaborating with Product and Engineering to influence the roadmap. Requires 4+ years of technical B2B SaaS customer experience and strong stakeholder management skills.
Implementation Manager
Own and scale enterprise AI Agent implementations, building the playbook, processes, and automation to deliver successful deployments for complex customers. Requires 4+ years in implementations or customer-facing technical roles with SaaS/API fluency.
Engineering Manager, Agents
Lead and mentor a team of engineers building and deploying AI agents for enterprise customers, partnering directly on complex customer-facing deployments. Requires 5+ years engineering experience with 1+ years in management, strong Python/TypeScript skills, and distributed systems background.
Founder's Office, Founder Associate
High-leverage Founder Associate role working directly with founders on strategic initiatives and operational challenges at a leading conversational AI company. Requires past founder experience or ambitions, high ownership, and strong execution skills.
Total Rewards and Analytics Lead
Lead total rewards function for a high-growth AI company: design compensation philosophy, equity programs, job architecture, and benefits from the ground up while partnering with Finance and Recruiting.
Senior Research Engineer, Voice + Speech
Lead development of models and algorithms for real-time voice agents, advancing speech understanding, naturalness, and production deployment in conversational AI. Requires 5+ years in AI/ML with experience deploying LLMs.
Staff Research Engineer, Voice + Speech
Lead development of voice and speech models for real-time conversational AI agents, advancing speech understanding, naturalness, and production integration. Requires 8+ years in AI/ML, LLM deployment experience, and strong Python/ML tooling skills.
Strategic Account Director, Healthcare
First dedicated healthcare seller responsible for building and executing the go-to-market strategy for Decagon's largest vertical, landing multi-year 7-figure deals with top US payers, providers, and life sciences organizations.
Customer Engineer, Agent Builder
Builds and deploys enterprise-grade AI agents for customers, handling end-to-end execution including configuration, integrations, guardrails, and validation. Requires 5+ years in technical customer-facing roles with strong coding and API skills.
Growth Marketing Manager
Owns revenue lifecycle programs including pipeline acceleration, nurture sequences, ABM, field marketing support, and AI-powered execution to convert early-stage opportunities into closed-won deals at a B2B SaaS company. Requires 4-7 years growth marketing experience, hands-on with sales tools and AI workflows.
Senior Product & Design Sourcer
Owns top-of-funnel sourcing for Product Management and Product Design roles, partnering with recruiters and leaders to attract top talent using creative strategies. Requires 6+ years experience with strong intuition for product/design craft in competitive markets.
Technical Program Manager
Owns end-to-end delivery of complex customer deployments and internal cross-functional programs for enterprise readiness. Drives operational excellence across Engineering, Product, Security, and GTM teams with 4-6+ years TPM experience and technical fluency. Requires strong influence skills in ambiguous environments.
Staff Research Engineer
Staff Research Engineer leads development of conversational AI models for enterprise support agents, owning multi-quarter initiatives from research to production deployment. Requires 8+ years in AI/ML with experience deploying LLMs, Python fluency, and cross-functional leadership.
Senior Research Engineer
Senior Research Engineer leads development of conversational AI models for enterprise support agents, owning research-to-production initiatives to enhance reliability, capability, and efficiency. Requires 5+ years AI/ML experience with LLM deployment expertise.
Director of Marketing Operations
Owns and evolves marketing systems, data processes, and performance reporting using tools like HubSpot and Salesforce. Partners with Marketing, RevOps, and Sales to scale operations in a high-growth B2B SaaS environment, requiring 6-10 years experience.