DecagonNew York, NYMay 27

Engineering Manager, Agents

Lead and mentor a team of engineers building and deploying AI agents for enterprise customers, partnering directly on complex customer-facing deployments. Requires 5+ years engineering experience with 1+ years in management, strong Python/TypeScript skills, and distributed systems background.

200k – 400k

On-site5+ YOEEngineering Management

About the role

Responsibilities

Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions
Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon's agent platform
Help define the technical strategy and roadmap for the future of AI-powered customer support
Support and mentor engineers through technical guidance, feedback and career development
Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession

Requirements

1+ years of engineering management experience
5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Experience leading teams building complex distributed systems or customer-facing products
Comfort digging into system failures within deep technology stacks
Strong communication skills and ability to work directly with enterprise customers

Nice-to-Haves

Prior experience working with multi-modal models
Experience leading teams working on AI systems, LLM applications or agentic workflows

Compensation & Benefits

$200K – $400K base salary + equity
Take what you need vacation policy
Medical, Dental, and Vision benefits
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office

Skills

PythonTypeScriptAsynchronous ProgrammingDistributed SystemsAI AgentsLlm ApplicationsMulti-Modal ModelsAgentic WorkflowsSystem DebuggingEnterprise Customer Collaboration

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