Senior Software Engineer, Agents
Build and deploy scalable AI agents for customer support that handle complex interactions across industries like finance and healthcare. Requires 5+ years experience with Python and TypeScript, focusing on system reliability and model integration.
About the job
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.
Requirements
- 5+ years of industry experience in software engineering.
- Proficiency with Python, Typescript and asynchronous programming.
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.
Nice-to-Haves
- Prior experience working with multi-modal models.
Compensation
- $250K – $350K + equity.
- Medical, dental, and vision benefits.
- Take what you need vacation policy.
- Daily lunches, dinners and snacks in the office.
Skills
Python, TypeScript, Asynchronous Programming, AI Agents, Multi-Modal Models, LLMs
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