San Ramon, CA
AI-powered cloud communications platform
Dialpad builds an AI-powered unified communications platform including cloud phone, contact center, meetings, and messaging. It serves businesses of all sizes to enhance customer interactions and team collaboration with real-time AI insights. This enables smarter calls, automated support, and improved productivity across sales, support, and operations.
Manages a Mid-Market customer portfolio, driving account expansion, revenue growth, customer relationships, and end-to-end sales execution. Requires 3–5+ years in closing sales, proven quota attainment, SaaS experience, consultative selling skills, and CRM proficiency.
Manages a portfolio of commercial customers, driving retention, expansion, and revenue growth through consultative SaaS sales. The role requires 1–3 years of sales experience, proven quota attainment, strong forecasting and account-planning skills, and customer relationship expertise.
Owns Dialpad’s T-Mobile partnership by enabling sellers, developing channel strategy, and driving partner-led pipeline and revenue. The role requires 10+ years of sales and channel-management experience, technology-partner expertise, and the ability to build go-to-market partnerships.
Strategic Partnership Account Executive selling Dialpad's AI communications platform into T-Mobile's Mid-Market customers. Build pipeline and close deals alongside T-Mobile sales teams, requiring 3+ years B2B sales experience in SaaS or telecom.
Strategic Partnership Account Executive focused on the T-Mobile partnership, working alongside T-Mobile sellers to generate pipeline, uncover Mid-Market opportunities, and close sales of Dialpad's AI communications platform. Requires 3-5+ years B2B sales experience with strong pipeline and closing skills.
The Dialership Program is a virtual educational internship (June-August 2027) where participants attend 2 hours of weekly sessions exploring business functions at an Agentic AI company. Open to all backgrounds; unpaid with certificate upon completion. Requires curiosity in tech/AI and commitment to engage with leaders.
Lead a small team of engineers on Dialpad's agentic AI platform as a hands-on Tech Lead Manager. Own technical direction for areas like memory architectures, retrieval, and observability while contributing code, managing people, and partnering cross-functionally to build production-grade multi-agent systems.
Lead the architecture and development of Dialpad's autonomous Agentic AI platform, building multi-agent orchestration, memory systems, real-time reasoning, and tool execution for enterprise workflows. Requires 10+ years experience, technical leadership at Staff/Principal level, and deep expertise in LLM platforms, agent frameworks, and production AI infrastructure.
Lead the architecture and development of Dialpad's autonomous Agentic AI platform, building multi-agent orchestration, memory systems, real-time reasoning, and tool execution for enterprise workflows. Requires 10+ years experience, prior technical leadership at Staff/Principal level, and deep expertise in LLM platforms, agent frameworks, and production AI infrastructure.
Own voice quality for deployed AI voice agents by partnering with customers to define brand-aligned personas and tuning for consistency, fluency, latency, and natural conversation in live production environments. Requires customer-facing experience with conversational AI and speech systems.
Customer Success Engineer providing technical support, product demos, audits, and training to customers. Requires 3+ years in UCaaS/CCaaS, technical curiosity, and ability to explain complex concepts to non-technical users.
Lead and scale Dialpad's global Agentic Sales Overlay organization to drive adoption and revenue of its agentic AI product portfolio. Requires 10+ years enterprise SaaS sales leadership, proven AI product commercialization experience, and the ability to build GTM strategies, sales processes, and enablement programs from the ground up while partnering with Product, CS, and executive teams.
Manage global accounts payable, T&E, and corporate card operations across multiple entities. Lead a team, handle month-end close, audits, 1099s, and drive AI-first process improvements in a multi-currency environment. Requires 7+ years AP experience including 2+ years managing people, NetSuite proficiency, and a bachelor's degree.
Support development and execution of partner marketing programs and co-marketing strategies to drive channel growth, pipeline, and revenue through channel partners in North America. Requires 1+ years partner/channel marketing experience, familiarity with GTM and demand gen programs, Salesforce, and strong project coordination skills.
Lead Product Manager for Dialpad's AI models, owning the full lifecycle of custom SLMs, ASR, and real-time inference infrastructure. Requires hands-on ML/AI engineering or research background plus product ownership experience to make technical trade-offs on data, training, evaluation, and production without needing a translator.
Design and own the voice, personality, and conversational experience for Dialpad's agentic AI voice agents. Collaborate with AI engineers on prompting and orchestration to create intuitive, empathetic interactions that resolve customer issues, while setting global standards for quality, handoffs, and emotional design.
Senior Commercial Counsel negotiating complex enterprise SaaS, partnership, and vendor agreements. Provides strategic legal advice to sales and executive teams, builds AI-powered legal workflows and playbooks, and mentors junior counsel in a fast-paced AI SaaS environment.
Own technical enablement for Dialpad's partner ecosystem by designing and delivering hands-on workshops, bootcamps, lab environments, and certification programs on UCaaS, CCaaS, and Agentic AI products. Requires 3+ years in pre-sales, solutions engineering, or technical training with strong teaching and project management skills.
Lead Financial Services and Insurance industry strategy and growth at Dialpad, translating market needs into AI-powered product offerings, driving GTM execution, thought leadership, and strategic sales pursuits for banks, fintechs, insurers and wealth firms.
Own specialist overlay sales motion for Dialpad's agentic AI products. Partner with AEs to qualify, pitch, close deals, coach teams, analyze performance, and provide feedback to Product and Engineering.
Corporate Counsel serving as primary legal authority on telecommunications, regulatory, voice, messaging, and AI compliance for Dialpad's UCaaS/CCaaS platform. Partners with Product, Engineering, Sales to build compliance infrastructure, provide guidance on FCC/PUC rules, consent laws, TCPA, and emerging AI regulations. Requires 4-8 years telecom regulatory experience.
Senior Partner Technical Delivery Engineer responsible for designing, delivering, and owning technical enablement programs including workshops, bootcamps, labs, certifications, and playbooks for Dialpad's global partner ecosystem. Requires 5+ years in technical pre-sales, enablement or training with UCaaS/CCaaS experience and 50% travel.
Revenue Operations Manager focused on downmarket and sales development motions. Owns pipeline hygiene, forecast accuracy, stage criteria, and inspection frameworks to drive velocity and conversion in high-volume SaaS sales.
Drives scale and efficiency for high-volume Commercial and Small Business sales by enforcing pipeline discipline, forecast accuracy, and stage criteria. Owns KPIs and partners with analytics and systems teams.
Lead strategic ISV partnerships and marketplace monetization efforts. Identify, negotiate, and manage partnerships that expand market reach and accelerate revenue through resell and integrations.
Lead design on foundational platform layers and AI-first capabilities at Dialpad. Define patterns and primitives, ship production code, build AI tooling, and mentor designers.
Own the full sales cycle for Dialpad's AI-native communications platform, generating pipeline and closing commercial accounts. Requires 1-2+ years full-cycle sales experience and proficiency with Salesforce, Outreach, Clari, and Highspot.
As a Sales Engineer, you will own product demonstrations and deliver high-touch proofs of concept, partnering with the Sales team throughout the entire sales process. You will identify key customer requirements and present Dialpad solutions, leveraging your in-depth knowledge of their products and services.
Owns full sales cycle for small-business prospects, converting leads to Dialpad clients using products like Dialpad Talk and Contact Center. Requires 1-2+ years sales experience, preferably in SaaS, and tools like Salesforce and Outreach.
Sales Development Representative prospects target personas via 50+ daily outbound calls and emails, qualifies opportunities for Account Executives, and manages pipeline in an Austin office. Requires 1+ years sales experience, SaaS knowledge preferred, and tools like Salesforce and Outreach.
Owns full sales cycle for mid-market prospects, converting leads to clients via Dialpad's AI communications platform. Requires 3-5 years sales experience, expertise closing complex SaaS deals with multiple stakeholders.