Dialpad
AI-powered cloud communications platform
Dialpad builds an AI-powered unified communications platform including cloud phone, contact center, meetings, and messaging. It serves businesses of all sizes to enhance customer interactions and team collaboration with real-time AI insights. This enables smarter calls, automated support, and improved productivity across sales, support, and operations.
Sr. Director, Agentic Engineering
Lead Dialpad's Agentic Engineering organization of ~130 engineers, owning vision, architecture, and execution of multi-agent AI orchestration platform for real-time conversational reasoning and tool execution.
Revenue Intelligence Analyst
Turn revenue data into actionable insights, scalable reporting, and AI-enabled automation for the go-to-market organization. Build dashboards, define BigQuery datasets, and deploy AI agents to streamline RevOps workflows.
Account Executive, Commercial
Own the full sales cycle for Dialpad's AI-native communications platform, generating pipeline and closing commercial accounts. Requires 1-2+ years full-cycle sales experience and proficiency with Salesforce, Outreach, Clari, and Highspot.
Revenue Enablement Program Manager
As a Partner Enablement Manager, you will develop and deliver training content and sales resources for partners, acting as a product specialist. You will work with various teams to bridge technical and tactical gaps, ensuring successful adoption of new approaches and reducing friction in the selling motion.
Manager, Advanced Support Services
As Manager of Advanced Telephony Support, you will lead a global team to deliver world-class customer experience. You will develop and execute support strategies, mentor a high-performing team, and drive product and process improvements.
Product, Privacy and Regulatory Counsel
As a Senior Product, Privacy, and Regulatory Counsel, you will lead legal strategy at the intersection of product innovation, data privacy, and regulatory compliance for Dialpad's AI-powered products. You will advise on AI governance, global privacy, telecom regulations, and security partnerships.
Sales Engineer III
As a Sales Engineer, you will own product demonstrations and deliver high-touch proofs of concept, partnering with the Sales team throughout the entire sales process. You will identify key customer requirements and present Dialpad solutions, leveraging your in-depth knowledge of their products and services.
Sales Engineer I
As a Sales Engineer I, you will be the technical heartbeat of the Sales team, leading product demonstrations, owning the "Proof of Concept" phase, and acting as a trusted advisor to customers. You will partner with Account Executives to answer technical questions and optimize customer network settings.
Manager, Technical Accounts
Lead and develop a team of Technical Account Managers supporting Dialpad's largest enterprise customers. Own TAM OKRs, drive process excellence, and serve as senior escalation point across Support, Product, and Engineering.
Client Account Executive, Mid-Market
Manage and grow revenue for a portfolio of Mid-Market Dialpad customers through strategic account management, relationship building, and solution selling. Requires 3-5+ years closing sales experience in SaaS.
Order Desk Associate
Supports Global Sales and CX teams by processing post-sales orders, verifying details, tracking provisioning, and resolving discrepancies to ensure smooth customer account setup and operational efficiency at a tech communications platform.
Customer Success Manager, Enterprise Accounts
Drives post-sales success for enterprise Dialpad customers by managing adoption, conducting business reviews, handling escalations, and ensuring value realization to promote retention and renewal. Requires 8+ years SaaS CS experience with telecom/contact center knowledge and C-level influence.
Sales Engineer III
Sales Engineer owning demos, proofs of concept, and technical support for prospects, partnering with Account Executives to showcase Dialpad's AI-powered communications solutions. Requires 3-5 years customer-facing experience in sales engineering or similar roles with UCaaS/CCaaS knowledge.
Sales Development Representative II
Prospects and qualifies leads through high-volume outbound calls, emails, and social media to generate sales-qualified opportunities for Account Executives. Requires 1+ year sales development experience, strong communication, and proficiency in sales tools like Salesforce and Outreach.
Sr. Manager, Agentic Sales Engineering
Leads a team of Forward Deployed Engineers to design and deploy Agentic AI systems for strategic sales accounts, bridging sales, product, and engineering. Requires 8+ years customer-facing technical experience, 5+ years managing technical teams, and deep AI/ML expertise including LLMs and agent frameworks.
Sales Development Representative II
Prospects and qualifies leads through high-volume outbound calls, emails, and social media to create sales opportunities for Account Executives. Requires 1+ year sales development experience, strong communication, and familiarity with sales tools like Salesforce and Outreach.
CX Learning Experience Designer
Designs interactive learning experiences, training programs, and multimedia content for CX team and Dialpad University using LMS tools. Requires 5+ years in instructional design, LMS admin, and multimedia tools, plus bachelor's/master's in education.
Account Executive, Commercial
Owns full sales cycle for small-business prospects, converting leads to Dialpad clients using products like Dialpad Talk and Contact Center. Requires 1-2+ years sales experience, preferably in SaaS, and tools like Salesforce and Outreach.
Sales Development Representative
Sales Development Representative prospects target personas via 50+ daily outbound calls and emails, qualifies opportunities for Account Executives, and manages pipeline in an Austin office. Requires 1+ years sales experience, SaaS knowledge preferred, and tools like Salesforce and Outreach.
Account Executive, Mid-Market
Owns full sales cycle for mid-market prospects, converting leads to clients via Dialpad's AI communications platform. Requires 3-5 years sales experience, expertise closing complex SaaS deals with multiple stakeholders.
Sr. Client Account Executive, Enterprise
Drives revenue growth by managing enterprise client upsells/cross-sells, creating quotes, and expanding accounts through strategic planning and collaboration. Requires 7-10 years sales experience, proven quota attainment, and SaaS background.
Client Account Executive, Mid-Market
Manages mid-market customer accounts at Dialpad, driving revenue growth through strategic sales, relationship building, and expansion of product offerings. Requires 3-5+ years in closing sales roles, SaaS experience, and proven revenue achievement.