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DialpadDialpadAustin, TX

Customer Success Engineer

Customer Success Engineer providing technical support, product demos, audits, and training to customers. Requires 3+ years in UCaaS/CCaaS, technical curiosity, and ability to explain complex concepts to non-technical users.

Salary not listed
Hybrid3+ YOESupport Engineering

About the role

Responsibilities

  • Product and feature demonstrations, including integrations from the Dialpad App Marketplace.
  • Deliver proactive technical audits of our customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
  • Assist our enablement partners with product education programs that aim to uplevel the technical grasp of CS partners.
  • Partner with the CSM team throughout the Customer Experience.
  • Provide technical advice, run demos, offer system configuration advice, and deliver admin training.
  • Work closely with CSMs to address customer questions about their existing products and services.

Requirements

  • Technical curiosity and an excitement about delivering a technology solution that makes work better.
  • Ability to complete the Sales Engineering Demo Certification.
  • Knowledge of UCaaS and CCaaS solutions.
  • 3+ years of experience in a UCaaS or CCaaS environment.

Nice-to-Haves

  • In-depth knowledge of Dialpad’s products and services, with the ability to relate this knowledge in a way that is understandable to non-technical customers.

Compensation/Benefits

  • Competitive salary, comprehensive benefits, and real opportunities for growth.
  • Cutting-edge AI tools, and a robust training program that help you reach your full potential.
  • Offices designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Skills

ucaasccaasProduct Demostechnical auditsIntegrationsSales Engineering

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