Software Integration Engineer - Data and Network

Responsibilities

• Monitor the field data pipeline, diagnose capture and upload failures, and drive issues to resolution remotely.
• Provide Level 2 remote support to Level 1 on-site staff and program teams across field networking, operator control stations, and message-transport systems.
• Configure and troubleshoot field networks, including mesh and tactical networks.
• Debug Linux systems, networking, and data and communications tooling across the stack.
• Read and write Python to inspect, patch, and improve support and automation scripts.
• Document recurring problems and fixes so Level 1 staff can self-serve.
• Travel to program sites for hands-on Level 1 support, approximately 25–33% of the time.
• Contribute to software development, tooling, automation, and features when the support queue is light.
• Flex onto adjacent software and infrastructure tasks as team needs shift.

Requirements

• Bachelor's degree in a technical field or equivalent hands-on experience.
• Solid networking fundamentals, including IP addressing, DNS, DHCP, routing, switching, VLANs, and VPNs.
• Comfort with Linux and command-line debugging, including logs, services, processes, and connectivity.
• Ability to read and write Python for scripting and troubleshooting.
• Strong attention to detail and a methodical, follow-through approach.
• Clear communication skills and the ability to guide non-experts through troubleshooting steps remotely.
• Willingness to travel to program sites approximately 25–33% of the time.
• Strong willingness to work with agentic AI.

Preferred Qualifications

• Experience supporting deployed or field systems or remote sites.
• Familiarity with data pipelines, upload workflows, or large-file data movement.
• Experience with field or tactical networking, including mesh radios, unreliable links, NAT, and gateways.
• Exposure to DevOps practices such as CI/CD, containers, configuration management, and monitoring and alerting.
• Some C/C++ experience.
• Bash scripting experience and comfort with cloud or on-premises storage.
• Prior help-desk, IT, field-service, or Tier 2 support experience.
• Interest in robotics and autonomy and in working with field-deployment teams.

Compensation and Benefits

• Annual salary range: $120,000–$200,000.
• Equity is included in most full-time, high-demand roles.
• Premium healthcare benefits, with Forterra covering 80% of plan premiums for employees and dependents.
• Company-paid basic life/AD&D and short- and long-term disability insurance.
• Company holidays, including a December winter break.
• 20 days of accrued paid time off per year.
• At least 7 weeks of fully paid parental leave.
• $9,000 annual tuition reimbursement or professional development stipend.
• 401(k) plan with company match up to 4%.