Customer Success Engineer
Customer Success Engineer supporting developers using Resend's email platform. Responsibilities include triaging requests, debugging issues, improving AI support agents, creating guides, and advocating for customers while scaling support with automation.
About the job
Responsibilities
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements
- Train and improve our AI support agent by refining prompts, adding tools, and running evals
- Create guides and examples that showcase what's possible with Resend
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater Resend team
Requirements
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- 3-5 years of technical support or success experience
- Scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Experience improving email deliverability
Nice-to-Haves
- Experience with modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Compensation
- $120,000 - $140,000 USD, commensurate with experience
Skills
Technical Support, Customer Success, Debugging, Ai Support Agents, Prompt Engineering, Email Deliverability, Next.js, Automation, Documentation
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