ResendUnited StatesCustomer Success Engineer supporting developers using Resend's email platform. Responsibilities include triaging requests, debugging issues, improving AI support agents, creating guides, and advocating for customers while scaling support with automation.
Customer Success Engineer providing front-line technical support to developers using Resend's email platform. Responsibilities include debugging issues, improving AI support agents, creating documentation, and advocating for customer needs. Requires 3-5 years technical support experience, preferably scaling support with automation and AI at high-growth companies.
First Customer Support Engineer responsible for triaging and resolving technical customer issues end-to-end, building automated support infrastructure, and bridging to engineering and product teams. Requires 3+ years technical support or engineering experience with production code and API familiarity.
Provide dedicated proactive and reactive technical support for enterprise customers, troubleshooting complex issues across cloud, APIs, SSO, and search/knowledge systems while driving product improvements.
Mission Operations Engineer deploys and integrates software platform into customer hardware operations like spacecraft and defense systems, provides training/support, gathers feedback for improvements, and builds customer relationships. Requires 4+ years hardware engineering experience, data skills, and up to 50% travel.
Provides advanced technical support for Sentry users, troubleshoots SDKs and bugs, and owns AI agents for scalable support including training, RAG optimization, and human-in-the-loop flows. Requires 4+ years experience, coding proficiency in Python/JS/Ruby, and AI literacy.