NominalNew York, NYMission Operations Engineer deploys and integrates software platform into customer hardware operations like spacecraft and defense systems, provides training/support, gathers feedback for improvements, and builds customer relationships. Requires 4+ years hardware engineering experience, data skills, and up to 50% travel.
Base pay: $120,000 – $195,000 per year.
First Customer Support Engineer responsible for triaging and resolving technical customer issues end-to-end, building automated support infrastructure, and bridging to engineering and product teams. Requires 3+ years technical support or engineering experience with production code and API familiarity.
Provide dedicated proactive and reactive technical support for enterprise customers, troubleshooting complex issues across cloud, APIs, SSO, and search/knowledge systems while driving product improvements.
Owns technical customer support for hospital staffing platform, troubleshooting data integrations, APIs, and workflows while partnering with engineering. Requires 4+ years customer-facing experience and technical aptitude to unblock critical operations.
Provides advanced technical support for Sentry users, troubleshoots SDKs and bugs, and owns AI agents for scalable support including training, RAG optimization, and human-in-the-loop flows. Requires 4+ years experience, coding proficiency in Python/JS/Ruby, and AI literacy.
Premium Support Specialist providing high-touch technical support, incident management, and escalation handling for Harvey's largest enterprise customers in the legal and professional services space. Requires strong technical troubleshooting, stakeholder communication, and customer obsession in a fast-scaling AI platform environment.