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SupabaseSupabaseUnited States

Support Engineer

Provide world-class developer support for Supabase users by triaging cases, responding to technical and billing queries, monitoring GitHub, and escalating issues. Requires 3+ years developer support experience, SQL proficiency, Linux/command line skills, and strong English communication.

Salary not listed
Remote3+ YOESupport Engineering

About the role

Responsibilities

  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions.
  • Identify where internal tooling might be developed or obtained to improve support efficiency.
  • Reproduce issues, create test cases and improve test coverage (if experienced with testing).

Requirements

  • 3+ years of experience providing developer support to technical customers.
  • Proficient in SQL (ideally PostgreSQL) and comfortable with complex SQL queries.
  • Excellent communication skills and fluency in English.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.

Nice-to-Haves

  • Database administration experience.
  • Familiarity with popular JavaScript frameworks like React, Vue, and Svelte.
  • Some experience with Node.js.
  • Degree in Computer Science.
  • Experience with testing, reproducing issues, and improving test coverage.

Compensation and Benefits

  • Fully remote with WeWork membership or co-working allowance.
  • ESOP (equity ownership).
  • Tech allowance for work environment setup.
  • 100% health insurance coverage for employees (80% for dependents).
  • Annual off-sites.
  • Flexible asynchronous work.
  • Annual education allowance for professional development.

Skills

SQLPostgresLinuxunixcommand lineGitHubJavaScriptReactVuesvelteNode.js

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