Agent Experience Designer, Agentic Voice

Responsibilities

• Own the agent's global voice, character, and personality, maintaining personal consistency across every vertical.
• Own standard handoff patterns and design systems for seamless transitions to human agents with full context preservation.
• Own the universal platform quality bar, defining and measuring Consistency, Fluency, and Latency (CFL); tie decisions to metrics like resolution, containment, and sentiment.
• Establish voice palette and house standards for pacing, prosody, and emphasis for brand-specific experiences.
• Partner with AI engineers to orchestrate behavior, escalation, confirmation patterns, and recovery workflows using advanced prompting.
• Research and design for distinct behavioral and emotional user states, ensuring adaptive interactions in varied scenarios (e.g., patient disputes or delivery tracing).

Requirements

• 5+ years dedicated experience shaping voice user interfaces (VUI), character writing, conversation design, or complex conversational/agentic systems.
• Bachelor's degree in Linguistics, Communication, Psychology, Design, or equivalent practical experience.
• Demonstrated experience with VUI, character writing, or complex conversational/agentic systems.
• Fluency with LLM-based agent behaviors, prompt engineering, and prompt orchestration.
• Fluency with Text-to-Speech (TTS) controls, including voice selection, SSML tuning, pacing, and emphasis.
• Exceptional portfolio highlighting voice systems, written persona standards, and interactive logic.
• Strong taste and ear for dialogue; ability to articulate character and translate to consistent AI behavior.

Nice-to-Haves

• Experience in regulated, high-stakes verticals (e.g., healthcare, financial services, legal).