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DialpadDialpadAustin, TX

Partner Technical Delivery Engineer

Own technical enablement for Dialpad's partner ecosystem by designing and delivering hands-on workshops, bootcamps, lab environments, and certification programs on UCaaS, CCaaS, and Agentic AI products. Requires 3+ years in pre-sales, solutions engineering, or technical training with strong teaching and project management skills.

Salary not listed
On-site3+ YOESales Enablement

About the role

Responsibilities

  • Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
  • Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
  • Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
  • Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
  • Develop comprehensive lab guides with subject-matter experts across all product families.
  • Set up and maintain hands-on lab environments used in live training events.
  • Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
  • Own technical LMS content within Docebo, keeping certification material current with product releases.
  • Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
  • Validate new product introductions (NPI) and coordinate content updates with SE teams.
  • Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
  • Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Requirements

  • 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
  • Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
  • Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
  • Experience building and running lab environments for training or certification programs.
  • Excellent project management skills.
  • Comfortable owning outcomes: track pipeline attribution, survey results, and certification completion.
  • Strong executive presence and communication skills; experience presenting to partner leadership.
  • Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.

Nice-to-Haves

  • Dialpad product knowledge.
  • Experience with Docebo LMS.

Skills

UcaasCcaasCloud CommunicationsSolutions EngineeringPartner EnablementTechnical TrainingLab EnvironmentsDoceboProject ManagementTechnical WorkshopsCertification Programs
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