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DialpadDialpadSan Ramon, CA

Lead Product Manager

Lead Product Manager for Dialpad's AI models, owning the full lifecycle of custom SLMs, ASR, and real-time inference infrastructure. Requires hands-on ML/AI engineering or research background plus product ownership experience to make technical trade-offs on data, training, evaluation, and production without needing a translator.

211k – 266k/yr
On-site5+ YOEProduct Management

About the role

What you'll do

  • Own product direction across the full model lifecycle (data, training and adaptation, evaluation, release, production monitoring, and improvement or retirement) for custom SLMs, ASR stack, and real-time inference infrastructure.
  • Own the data strategy: acquisition, consent and usage rights, sampling, and annotation.
  • Turn ambiguous model-quality questions into measurable decisions and define what "good" means.
  • Participate as a peer in eval reviews, error analyses, and incident retrospectives; form independent hypotheses from conversation traces.
  • Treat internal teams (voice agents, agentic runtime, AI features, GTM) as customers, providing model capabilities, latency/cost envelopes, and a reliable roadmap.
  • Make trade-off decisions on model quality vs. streaming latency, train vs. fine-tune vs. buy, model size vs. capability, and GPU cost vs. price point.
  • Write direction memos, decision docs, and specs; make release/rollback calls; own the model roadmap (including deprecations); set data investment priorities; define and measure quality bars.

Skills you'll bring

  • Hands-on track record building or running models in production (trained, fine-tuned, served, or optimized); experience with speech/ASR or real-time constraints is highly valued.
  • 2+ years of product ownership (formally titled or not), with accountability for what was built and whether it worked.
  • Fluency across the model and serving stack: eval design, fine-tune vs. train vs. distill, quantization, serving trade-offs, ASR metrics beyond WER, and real-time inference cost drivers.
  • Judgment under uncertainty and direct communication; ability to commit to outcomes and document decisions in writing.

Nice to have

  • Speech experience: training or productionizing ASR/TTS, telephony, streaming latency.
  • Built training data pipelines or run labeling operations (sourcing, sampling, annotation quality, data rights).
  • Run inference infrastructure at scale (GPU capacity planning, serving optimization, cost-per-call tuning).
  • Built or run an eval harness in production.
  • Experience pricing or packaging AI products.
  • Publications, open-source contributions, or technical blog.

Skills

slmasrinference infrastructureModel TrainingModel Evaluationdata strategyFine-Tuningquantizationreal-time inferenceeval designspeech recognitiontraining data pipelines
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