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DialpadDialpadAustin, TX

Sr. Partner Technical Delivery Engineer

Senior Partner Technical Delivery Engineer responsible for designing, delivering, and owning technical enablement programs including workshops, bootcamps, labs, certifications, and playbooks for Dialpad's global partner ecosystem. Requires 5+ years in technical pre-sales, enablement or training with UCaaS/CCaaS experience and 50% travel.

Salary not listed
On-site5+ YOESales Enablement

About the role

Responsibilities

  • Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
  • Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
  • Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
  • Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
  • Develop comprehensive lab guides with subject-matter experts across all product families.
  • Set up and maintain hands-on lab environments used in live training events.
  • Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
  • Own technical LMS content within Docebo, keeping certification material current with product releases.
  • Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
  • Validate new product introductions (NPI) and coordinate content updates with SE teams.
  • Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
  • Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Requirements

  • 5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
  • Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
  • Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
  • Experience building and running lab environments for training or certification programs.
  • Excellent project management skills.
  • Comfortable owning outcomes: track pipeline attribution, survey results, and certification completion.
  • Strong executive presence and communication skills; experience presenting to partner leadership.
  • Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.

Nice-to-Haves

  • Dialpad product knowledge.
  • Experience with Docebo LMS.

Skills

UcaasCcaasCloud CommunicationsDoceboLab EnvironmentsTechnical TrainingPartner EnablementSolutions EngineeringProject ManagementLmsCertification Programs

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