Senior Partner Enablement Manager

Responsibilities

• Act as the primary point of contact for the Global Partnerships Team. Align enablement strategies directly with regional partner revenue goals and pipeline needs.
• Architect, build, and maintain high-quality enablement content tailored specifically about the Twilio partner motion (who sell differently than direct sales). This includes e-learning courses, playbooks, and sales toolkits.
• Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team, including sales reps and SEs.
• Navigate a matrixed environment with ease. Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams to translate the partner narrative into the broader Twilio GTM motion while identifying internal content to translate into partner-facing assets.
• Track, analyze, and report on enablement metrics (e.g., course completion, partner certification rates, and time-to-first-deal). Define learning objectives and tie enablement metrics directly to partner performance and deal velocity.
• Partner with executive stakeholders to plan, prioritize and execute an enablement roadmap aligned with the global partnership growth initiatives and revenue goals.
• Consult with partner leadership and cross-functional teams to embed a unified, "better together" partner narrative across the broader Twilio GTM motion.
• Collaborate with the Partnerships organization and peer enablement members to align field assets, co-author the broader GTM narrative, and identify internal content to translate into partner-facing assets.

Requirements

• 5+ years of experience in Sales Enablement, Partner/Channel Enablement, or Instructional Design within the SaaS, Cloud, or CPaaS industries.
• A deep understanding of channel ecosystems, partner personas (SI, ISV, Reseller), and how to motivate a non-employee sales force.
• Proven experience building modern learning curricula using tools like Articulate Storyline/Rise, Camtasia, and modern Learning Management Systems (LMS).
• Exceptional presentation and storytelling skills, with the ability to engage a diverse global audience and break down complex technical concepts into digestible sales value propositions.
• Ability to build trust rapidly with VP-level executives and cross-functional teams, managing competing priorities without losing your cool.

Nice-to-Haves

• Prior experience at a developer-focused or API-first company.
• Certifications in instructional design (e.g., ATD) or sales methodologies (e.g., Challenger Sales, Force Management, Command of the Message).