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DialpadDialpadSan Ramon, CA

Corporate Counsel, Telecommunications & Regulatory

Corporate Counsel serving as primary legal authority on telecommunications, regulatory, voice, messaging, and AI compliance for Dialpad's UCaaS/CCaaS platform. Partners with Product, Engineering, Sales to build compliance infrastructure, provide guidance on FCC/PUC rules, consent laws, TCPA, and emerging AI regulations. Requires 4-8 years telecom regulatory experience.

169k – 214k
On-site4+ YOELegal

About the role

Primary Responsibilities

Telecommunications Regulatory Compliance

  • Serve as subject matter expert on FCC and state PUC regulatory frameworks for UCaaS and CCaaS offerings, including filing obligations, interconnection requirements, and CPUC proceedings.
  • Provide guidance on STIR/SHAKEN compliance, CLI masking, and Caller ID obligations under the Truth in Caller ID Act; identify exposure and develop remediation strategies.
  • Monitor FCC rulemakings, state legislative activity, and international developments; translate into actionable guidance for Engineering, Product, and Operations.
  • Manage regulatory filings and reporting with federal, state, and international agencies.
  • Advise on carrier and telecommunications interconnection agreements, focusing on allocation of regulatory obligations.

Voice, Messaging & AI Compliance

  • Advise on call recording consent law (CIPA, ECPA, two-party consent requirements); translate into product specifications and customer disclosures.
  • Advise on TCPA and FTSA exposure for platform and customer use cases; articulate platform liability vs. customer conduct.
  • Provide coverage on A2P and P2P SMS compliance, including CTIA guidelines, carrier requirements, and FCC messaging rules.
  • Review AI-powered features (call transcription, real-time coaching, AI agents) for consent and disclosure compliance; track state AI transparency laws and automated decision-making regulations.

Cross-Functional Partnership

  • Participate in product reviews and feature launches to resolve compliance issues pre-release.
  • Collaborate with Privacy, Security, and Commercial Legal teams on contracts, DPAs, and RFP responses.
  • Advise Sales and Customer Success on complex regulatory questions from enterprise customers in healthcare, financial services, and public sector.
  • Coordinate with outside counsel and consultants on agency proceedings and assessments.

Legal Operations & Scalability

  • Develop and maintain consent and disclosure matrix for call recording across U.S. jurisdictions.
  • Author training materials for Sales, Customer Success, and Product teams.
  • Leverage AI-powered legal research and regulatory monitoring tools.

Qualifications

  • 4-8 years of legal experience with substantive exposure to telecommunications regulatory matters (law firm, carrier, UCaaS, or regulatory agency). In-house experience at SaaS or communications technology company preferred.
  • Demonstrated familiarity with FCC rules, Communications Act, and application to VoIP/cloud communications, including non-dominant interexchange carrier status.
  • Practical experience advising on call recording consent law.
  • Working knowledge of TCPA and FTSA to identify platform exposure and develop mitigation strategies.
  • Familiarity with AI governance frameworks and emerging state AI legislation; willingness to develop deeper expertise.
  • Ability to synthesize complex legal analysis into clear, actionable guidance for non-legal stakeholders.
  • Fluency in written and spoken English.

Compensation

California Salary Range: $169,000–$214,000 USD (base salary only; does not include bonus, equity, or benefits).

Skills

Fcc RegulationsStir/ShakenTcpaFtsaCipaEcpaAi GovernanceCall Recording ConsentVoip ComplianceUcaasCcaasRegulatory Filings

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