Agent Education Manager
Lead enablement for Decagon's conversational AI platform by designing and delivering hands-on workshops, learning pathways, and partner certification programs for strategic customers and prospects. Requires 4-8 years customer-facing experience in B2B SaaS, strong presentation skills, and the ability to make complex AI concepts approachable.
About the job
Responsibilities
- Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
- Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
- Build learning pathways and repeatable programs for Decagon University.
- Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.
- Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.
- Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.
- Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.
- Evaluate and manage the tools, systems, and vendor relationships required to deliver best-in-class learning experiences.
Requirements
- 4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.
- Experience making complex, technical products feel approachable to a wide range of audiences.
- Strong customer presence with exceptional written, verbal, and presentation skills.
- Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
- A collaborative mindset with a knack for partnering cross-functionally.
Nice-to-Haves
- Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
- Familiarity with conversational AI, agent platforms, or technical deployment work.
- A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.
Compensation and Benefits
Compensation $160k - $200k + equity
Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office
Skills
Conversational AI, Agent Platforms, Enablement Programs, Technical Product Training, Workshop Design, Partner Enablement, Cross-Functional Collaboration, Customer Success, Solutions Consulting, Deployment Strategy
Similar jobs
Product Marketing jobs
Greptile
San Francisco, CA
Own Greptile’s product marketing, including launches, positioning, messaging, website copy, and thought leadership for an AI developer tool. The role requires exceptional technical writing, strong technical and creative judgment, and the ability to execute independently in a fast-growing environment.
Fal
San Francisco, CA
Own the evergreen product storytelling strategy for generative media products, creating narratives, demos, tutorials, web experiences, and messaging that support developer adoption and enterprise conversion. The role requires product marketing experience, strong technical fluency, and the ability to build and debug working examples independently.
Datadog
New York, NYDevelops go-to-market strategy, positioning, launches, sales enablement, campaigns, and customer marketing for Datadog’s Incident Response products. Requires 5+ years marketing highly technical products and familiarity with engineering, incident operations, or observability workflows.
Plaid
San Francisco, CA
Manage end-to-end planning and execution of brand and marketing campaigns, coordinating cross-functional teams and ensuring on-time, on-budget delivery. Requires a bachelor's degree and experience supporting complex, multi-stakeholder marketing initiatives.
Basis
New York, NY
Defines product positioning, GTM strategy, and sales narratives for AI accounting agents. Partners with sales and product teams to create content, competitive intel, and thought leadership targeting CFOs and accounting firms. Requires 5-8 years B2B SaaS product marketing experience.