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DecagonDecagonSan Francisco, CA

Agent Education Manager

Lead enablement for Decagon's conversational AI platform by designing and delivering hands-on workshops, learning pathways, and partner certification programs for strategic customers and prospects. Requires 4-8 years customer-facing experience in B2B SaaS, strong presentation skills, and the ability to make complex AI concepts approachable.

160k – 200k/yr
On-site4+ YOEProduct Marketing

About the role

Responsibilities

  • Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
  • Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
  • Build learning pathways and repeatable programs for Decagon University.
  • Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.
  • Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.
  • Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.
  • Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.
  • Evaluate and manage the tools, systems, and vendor relationships required to deliver best-in-class learning experiences.

Requirements

  • 4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.
  • Experience making complex, technical products feel approachable to a wide range of audiences.
  • Strong customer presence with exceptional written, verbal, and presentation skills.
  • Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
  • A collaborative mindset with a knack for partnering cross-functionally.

Nice-to-Haves

  • Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
  • Familiarity with conversational AI, agent platforms, or technical deployment work.
  • A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.

Compensation and Benefits

Compensation $160k - $200k + equity

Benefits

  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Daily lunches and snacks in the office

Skills

Conversational AIagent platformsenablement programstechnical product trainingworkshop designPartner EnablementCross-Functional CollaborationCustomer Successsolutions consultingdeployment strategy

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