Agent Success Manager

Responsibilities

• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon.
• Build meaningful and long-lasting partnerships with customers, acting as their strategic advisor.
• Co-pilot with customers throughout their deployment journey, from project scoping to full adoption and value realization.
• Continuously learn and upskill expertise in product features, functionality, and AI industry context to become an expert in best practices.
• Expertly communicate with customer stakeholders, from individual contributors to C-level executives.
• Identify and support new projects and initiatives to best support team and customers.
• Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.

Requirements

• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS.
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
• Strong interpersonal, persuasion and teamwork skills.
• Business understanding of GTM sales teams and processes.
• Strong technical acumen and passion for the overall agent building process (ability to code not required).

Nice-to-Haves

• Familiarity with Agentic AI tool deployments in large organizations.
• Working knowledge of Customer Support processes, systems, and best practices.
• Experience in a high-growth startup environment.
• Bachelor's degree in Science, Technology, Engineering, Math or similar fields.

Compensation

• $160K-$220K OTE + equity.