Agent Success Manager
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and collaborates with Product/Engineering to influence roadmap. Requires 4+ years B2B SaaS customer-facing experience and strong technical acumen.
About the job
Responsibilities
- Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon.
- Build meaningful and long-lasting partnerships with customers, acting as their strategic advisor.
- Co-pilot with customers throughout their deployment journey, from project scoping to full adoption and value realization.
- Continuously learn and upskill expertise in product features, functionality, and AI industry context to become an expert in best practices.
- Expertly communicate with customer stakeholders, from individual contributors to C-level executives.
- Identify and support new projects and initiatives to best support team and customers.
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.
Requirements
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS.
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences.
- Strong interpersonal, persuasion and teamwork skills.
- Business understanding of GTM sales teams and processes.
- Strong technical acumen and passion for the overall agent building process (ability to code not required).
Nice-to-Haves
- Familiarity with Agentic AI tool deployments in large organizations.
- Working knowledge of Customer Support processes, systems, and best practices.
- Experience in a high-growth startup environment.
- Bachelor's degree in Science, Technology, Engineering, Math or similar fields.
Compensation
- $160K-$220K OTE + equity.
Skills
B2B SaaS, AI, Agentic AI, Customer Success, Product Roadmap, Stakeholder Management, Technical Acumen, Customer Deployment, Customer Support, Gtm Processes
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