Deliverability Specialist

Responsibilities

• Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.
• Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation.
• Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.
• Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase.
• Provide guidance and recommendations to help improve deliverability performance over time.
• Help build understanding of deliverability best practices across internal teams and with external customers.
• Partner with engineering and product teams to support customer success and inform product direction.

Requirements

• 5-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms).
• Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement.
• Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions.
• Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to manage multiple customer situations at once, prioritizing based on urgency and impact.
• Experience establishing processes, documentation, or best practices in a technical specialty area, whether as a first hire, early team member, or practice lead.

Nice-to-Haves

• Has built or scaled deliverability practices before, not just operated within an existing playbook.

Compensation

• Salary range: $160,000 - $200,000 USD per year.