HarveyNew York, NYEnterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
Founding Customer Success Manager responsible for building and scaling the global law school program at Harvey AI. Owns post-sales operations, product training, onboarding, portfolio reporting, CRM maintenance, and activation playbooks across all geographies while partnering with geo managers.
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
As a Technical Account Manager, you will be the technical bridge between customers and the product, ensuring maximum value extraction and driving expansion. This role requires an expert relationship manager with strong technical fluency and problem-solving skills.
Partner with enterprise customers to guide AI agent deployments from scoping through adoption, acting as a strategic advisor while collaborating with Product and Engineering to influence the roadmap. Requires 4+ years of technical B2B SaaS customer experience and strong stakeholder management skills.