Agent Success Manager

Responsibilities

• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
• Build meaningful and long-lasting partnerships with customers, acting as their strategic advisor
• Co-pilot with customers throughout their deployment journey, from early stages of project scoping to full adoption and value realization
• Continuously learn and upskill expertise in product features, functionality, and AI industry context to become an expert in best practices
• Expertly communicate with customer stakeholders, from individual contributors to C-level executives
• Identify and support new projects and initiatives to best support the team and customers
• Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Requirements

• 4+ years of customer-facing experience in a technical B2B SaaS role
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Strong interpersonal, persuasion, and teamwork skills
• Business understanding of GTM sales teams and processes
• Strong technical acumen and passion for the overall agent building process (ability to code not required)

Nice-to-Haves

• Familiarity with Agentic AI tool deployments in large organizations
• Working knowledge of Customer Support processes, systems, and best practices
• Experience in a high-growth startup environment
• Bachelor's degree in Science, Technology, Engineering, Math or similar fields

Compensation & Benefits

• $160K-$200K OTE + equity
• Take what you need vacation policy
• Medical, Dental, and Vision benefits
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office