Conversation Designer

Responsibilities

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels.
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices.
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness.
• Build repeatable frameworks for assessing conversation and voice performance.
• Enable the Customer team to apply strong design judgment independently.
• Partner cross-functionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations.
• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments.
• Advise customers and internal teams on conversation design and voice selection.
• Evaluate and iterate on voice quality across providers, languages, and use cases.
• Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team.
• Partner with Engineering and Product to translate field insights into platform improvements.

Requirements

• 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.).
• Hands-on experience with voice — conversational AI, speech synthesis, or audio production.
• Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements.
• Experience building evaluation frameworks, rubrics, or QA processes.
• Strong communicator across technical and business contexts.
• Comfortable working close to the product in a fast-moving environment.

Nice-to-Haves

• Native or professional fluency in Spanish and/or familiarity with other languages.
• Experience with TTS providers or speech synthesis tools.
• Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings.

Compensation

$160k - 200k + equity