Senior HR Business Partner

Strategic Partnership & Org Effectiveness

• Act as a strategic advisor to senior leaders across Customer and Sales orgs (Sales, Customer Success, Implementation).
• Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.
• Partner with Finance and RevOps/Sales Ops on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.
• Build the playbooks and frameworks — onboarding, ramp, performance calibration, comp cycles — tailored to the pace and structure of revenue-generating teams.

Performance, Coaching & Culture

• Provide coaching to leaders and managers on performance, feedback, and people leadership, including sitting in on difficult conversations and providing immediate, actionable feedback.
• Coach frontline and second-line sales/CS managers on inspection rigor and differentiating performance in a quota-driven environment.
• Drive consistent and fair performance management, promotions, and career development processes.
• Use people and business data — attrition, ramp, pipeline, productivity — to proactively flag talent and retention risk before it becomes a business problem.

Employee Relations & Leadership Coaching

• Serve as a trusted advisor on complex employee relations matters within Customer and Sales orgs, balancing fairness, business need, and compliance.
• Build a culture of trust and transparency by advising leaders on communication, recognition, and engagement strategies.

Cross-Functional Collaboration & Change

• Collaborate with People Ops, People COEs, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience.
• Own change management initiatives, guiding teams through periods of transformation and growth.
• Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.
• Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making.

Requirements

• 8+ years of experience in HR, with a strong track record as an HRBP or People Partner in high-growth SaaS or tech companies, ideally supporting Sales, Customer Success, or other revenue-generating orgs.
• Experience advising executive and senior leaders across multiple functions.
• Deep fluency in GTM/Customer org dynamics: quota-carrying performance management, ramp and productivity curves, incentive comp structures, and account/territory coverage models.
• Expertise in org design, change management, workforce planning, and succession planning.
• Strong understanding of performance management, employee relations, compensation, and engagement practices.
• Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams.
• Excellent interpersonal and communication skills; able to build trust at all levels of the company.
• Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment.

Nice-to-Haves

• Thrive in hypergrowth SaaS environments where ambiguity is the norm.
• Global HR experience (multi-country orgs, EORs, compliance at scale) — particularly relevant given Decagon's Customer and Sales orgs are among the first to scale internationally.
• Worked closely with Finance and RevOps on headcount planning and sales compensation strategy.
• AI-forward mindset to HR operations — using tools to automate repetitive HRBP work and free up time for strategic partnership.

Compensation

$190k - $240k + Equity

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office