Senior Director, Strategy and Operations

In this role, you will

Build and scale customer operations

• Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
• Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.
• Drive planning and resourcing practices that support predictable execution as the business scales.

Strengthen cross-functional execution

• Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
• Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.
• Own issue management and escalation handling to keep delivery and customer results on track.

Lead and grow a high-performing team

• Manage and develop a Strategy & Operations team focused on operational excellence and scalability.
• Hire and coach for high ownership and strong execution, emphasizing durable systems over one-off fixes.

Your background looks something like this

• 10+ years of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
• Demonstrated ability to diagnose ambiguous problems, drive structured workstreams, and influence senior stakeholders.
• Experience scaling a post-sales, CX, or delivery organization during hypergrowth—building playbooks, operating cadences, and resourcing/capacity planning systems.
• Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.
• Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.

Even better if you have

• Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.
• Background in B2B SaaS, enterprise software, or AI-adjacent companies.
• Prior experience building an operations function from scratch or leading it through early scale.

Compensation

$270K – $350K + Equity