Head of Field Engineering Operations
Leads operations for Field Engineering teams including Solutions Architects and Customer Success Engineers, owning processes, capacity planning, metrics, and lifecycle management to scale customer impact. Requires 8+ years in technical ops at high-growth SaaS with Salesforce expertise.
About the job
Responsibilities
- Own the end-to-end operational strategy for Field Engineering—designing and optimizing processes, systems, and frameworks for SA, DSE, CSE, TAM, and Professional Services teams.
- Build, lead, and develop a high-performing Field Engineering Operations team.
- Shape team structures, role definitions, RACI, and engagement models.
- Drive capacity planning, territory design, and resource allocation across Field Engineering.
- Own pre- to post-sales lifecycle framework, including forecasting, go-live tracking, and consumption ramp measurement.
- Define and maintain FE metrics, KPIs, dashboards, and health scoring models.
Requirements
- 8+ years in operations, strategy, or technical program leadership supporting field engineering or customer-facing technical organizations at high-growth SaaS companies, with 3+ years building/leading teams.
- Experience scaling operational frameworks for pre-sales and post-sales technical teams (e.g., Solutions Architects, Sales Engineers, Professional Services, Customer Success Engineering).
- Proficiency in GTM systems like Salesforce (administration, architecture, custom objects, flows, reporting, integrations).
- Track record in territory planning, capacity modeling, and compensation design for technical field teams at $100M+ ARR companies.
- Strong systems thinking, analytical instincts, execution bias, and ability to partner with VP-level leaders.
Nice-to-Haves
- Experience building operations functions from the ground up in Field Engineering or Solutions Architecture.
- Worked in developer tools, infrastructure, or cloud platforms with PLG/enterprise sales.
- Post-sales lifecycle management experience (consumption pricing, onboarding, health scoring).
- POV on AI, automation, internal tooling; shipped relevant projects.
- Comfort with SQL, lightweight internal tools, partnering with GTM Engineering.
Compensation
San Francisco, CA base pay: $260,000-$300,000 (actual based on skills, experience, location). Includes equity, benefits, bonus/variable pay.
Skills
Salesforce, SQL, Capacity Planning, Territory Planning, Gtm Systems, Metrics Dashboards, KPIs, Lifecycle Management, Automation, AI Tools
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