Director, Business Operations
Lead Business Operations at Rippling, managing a high-performing team, driving strategic initiatives, and partnering with executives on company-wide projects. Requires 10+ years experience and 3+ years people management.
About the job
What you'll do
- Manage a cross-functional team of high performers - leading by example and developing members into functional leaders
- Position the team for growth by recruiting, training, and mentoring the next cohort of top talent
- Manage executive requests, scope them into projects, and oversee delivery
- Contribute to long-term strategic planning, ensuring Business Operations efforts align with the company’s vision and goals
- Identify hotspots in the business that require intervention and proactively investigate, strategize, and implement solutions with those business leaders to drive efficiency
- Partner with eng, product, go-to-market, sales and other functions to launch new initiatives and help them optimize their operations through systems, process, and product modifications
- Analyze the data for your own projects: run your own queries, build your own dashboards, build your own Pivot Tables
- Partner with our finance and revenue ops organizations to standardize and distribute the key operating metrics
What you will need
- 10+ years of experience in management consulting, business operations, or as a founder, with a strong record of top performance and 3+ years in people management
- Experience scaling operating systems and building critical functions, for instance in Ops, Sales, or Customer Support
- Proven ability to hire, train, and coach high-performing teams
- Experience scoping and overseeing executive projects while also acting as a first-principles thought partner for team members
- Ability to operate at all altitudes – discussing strategy and vision with executives, and troubleshooting operations with individual contributors
- Exceptional executive communication skills, with the legitimacy to spar and push back on senior leaders to ensure alignment with Rippling’s long-term vision
- Strong analytical mindset—naturally gravitates toward spreadsheets over slides
- Deep evidence of excellent business judgment
Skills
Business Operations, Strategic Planning, Executive Communication, Data Analysis, Team Management, Process Optimization, Cross-Functional Collaboration, Financial Metrics, Project Management, Hiring And Coaching
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