Director, Business Operations

What you'll do

• Manage a cross-functional team of high performers - leading by example and developing members into functional leaders
• Position the team for growth by recruiting, training, and mentoring the next cohort of top talent
• Manage executive requests, scope them into projects, and oversee delivery
• Contribute to long-term strategic planning, ensuring Business Operations efforts align with the company’s vision and goals
• Identify hotspots in the business that require intervention and proactively investigate, strategize, and implement solutions with those business leaders to drive efficiency
• Partner with eng, product, go-to-market, sales and other functions to launch new initiatives and help them optimize their operations through systems, process, and product modifications
• Analyze the data for your own projects: run your own queries, build your own dashboards, build your own Pivot Tables
• Partner with our finance and revenue ops organizations to standardize and distribute the key operating metrics

What you will need

• 10+ years of experience in management consulting, business operations, or as a founder, with a strong record of top performance and 3+ years in people management
• Experience scaling operating systems and building critical functions, for instance in Ops, Sales, or Customer Support
• Proven ability to hire, train, and coach high-performing teams
• Experience scoping and overseeing executive projects while also acting as a first-principles thought partner for team members
• Ability to operate at all altitudes – discussing strategy and vision with executives, and troubleshooting operations with individual contributors
• Exceptional executive communication skills, with the legitimacy to spar and push back on senior leaders to ensure alignment with Rippling’s long-term vision
• Strong analytical mindset—naturally gravitates toward spreadsheets over slides
• Deep evidence of excellent business judgment