Director, Business Systems
Lead a ~20-person Business Systems team across GTM, Finance, Integrations, and ITGC. Drive systems strategy, AI adoption, and cross-functional partnerships to scale operations at a high-growth SaaS company.
About the job
What you'll do at Figma:
- Lead and develop a team of approximately 20 professionals across GTM Systems, Financial Systems, Integration Engineering, and ITGC, including managers and senior individual contributors
- Define and execute the Business Systems strategy, ensuring systems, processes, and roadmaps support Figma's growth and operational needs
- Partner with stakeholders across Sales, Marketing, Legal, Partnerships, Finance, Accounting, and Procurement to prioritize initiatives, manage intake, and deliver business outcomes
- Represent Business Systems in executive and cross-functional forums, translating technical concepts, risks, and tradeoffs into clear business recommendations
- Define and operationalize the team's AI strategy, including AI-assisted development, automation, documentation, and workflow optimization
- Sponsor and oversee major business systems implementations, integrations, and transformation initiatives
- Drive operational excellence through scalable governance, controls, and process improvements across the Business Systems portfolio
Requirements:
- 10+ years of experience leading business systems, enterprise applications, or related technology functions, including experience managing managers and senior individual contributors
- Deep expertise across quote-to-cash processes and the platforms that support them, including Salesforce, NetSuite, and billing or revenue systems
- Experience operating in a SOX-compliant environment, including ownership of or partnership with ITGC programs
- Demonstrated success building and developing high-performing teams, operating models, and cross-functional partnerships
- Experience defining and implementing technology strategies that leverage automation, AI, or emerging technologies to improve business outcomes
Nice-to-haves:
- Background in high-growth SaaS, with exposure to public or post-IPO operating environments
- Built programs, processes, or team practices that measurably improved organizational effectiveness, engagement, or delivery outcomes
Skills
Salesforce, NetSuite, Quote-To-Cash, Itgc, SOX Compliance, Business Systems Strategy, Integration Engineering, Gtm Systems, Financial Systems, Ai Strategy
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