Build and iterate on AI agents for customer interactions, outperforming humans in complex scenarios. Requires 5+ years experience with Python/TypeScript, systems debugging, and model evaluation/integration.
250k – 330k/yr
On-site5+ YOEML Engineering
About the role
Responsibilities
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.
Requirements
5+ years of industry experience in software engineering.
Proficiency with Python, Typescript and asynchronous programming.
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.
Research Engineer conducting open-ended ML research, reproducing SOTA papers, building/scaling distributed training infrastructure on GPU clusters, and bridging research ideas into production code. Requires strong programming, ML frameworks, distributed systems experience, and math foundations; Master's/PhD preferred.
250k – 400k/yr
On-site7+ YOEML Engineering
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