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DecagonDecagonNew York, NY

Senior Software Engineer, Agents

Build and iterate on AI agents for customer interactions, outperforming humans in complex scenarios. Requires 5+ years experience with Python/TypeScript, systems debugging, and model evaluation/integration.

250k – 330k/yr
On-site5+ YOEML Engineering

About the role

Responsibilities

  • Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
  • Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
  • Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Requirements

  • 5+ years of industry experience in software engineering.
  • Proficiency with Python, Typescript and asynchronous programming.
  • A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.

Nice-to-Haves

  • Prior experience working with multi-modal models.

Compensation

$250K – $330K + Offers Equity

Skills

PythonTypeScriptAsynchronous ProgrammingAI AgentsMulti-Modal ModelsLLMs

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