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DecagonDecagonNew York, NY

Implementation Manager

Own and scale enterprise AI Agent implementations, building the playbook, processes, and automation to deliver successful deployments for complex customers. Requires 4+ years in implementations or customer-facing technical roles with SaaS/API fluency.

150k – 220k/yr
On-site4+ YOESolutions Architecture

About the role

Responsibilities

  • Lead enterprise AI Agent implementations from kickoff through rollout, driving execution, adoption, and business outcomes.
  • Design implementation strategies tailored to each customer’s goals and technical environment.
  • Build and own the Implementation playbook, including the processes and standards that enable scalable, high-quality deployments.
  • Improve speed, quality, and consistency across implementations by identifying bottlenecks and introducing better systems, tooling, and automation.
  • Partner cross-functionally to scope requirements, configure solutions, and feed insights back into Product.

Requirements

  • 4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles.
  • Experience leading complex software or AI implementations with measurable results.
  • Technical fluency with SaaS platforms, integrations, and APIs.
  • Strong operational instincts with experience building scalable processes or playbooks.
  • Clear communicator who can work effectively with both executives and operators.
  • Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.

Nice-to-Haves

  • Experience deploying AI, automation, or customer service platforms.
  • Familiarity with enterprise systems such as Zendesk or Salesforce.
  • Experience building a new function or operating model from the ground up.
  • Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.

Benefits

  • Take what you need vacation policy
  • Medical, Dental, and Vision benefits
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Daily lunches and snacks in the office

Skills

SaaS PlatformsAPI IntegrationsProject ManagementProcess DesignPlaybook DevelopmentZendeskSalesforceAI ToolsAutomationStakeholder Management

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