Implementation Manager
Own and scale enterprise AI Agent implementations, building the playbook, processes, and automation to deliver successful deployments for complex customers. Requires 4+ years in implementations or customer-facing technical roles with SaaS/API fluency.
About the job
Responsibilities
- Lead enterprise AI Agent implementations from kickoff through rollout, driving execution, adoption, and business outcomes.
- Design implementation strategies tailored to each customer’s goals and technical environment.
- Build and own the Implementation playbook, including the processes and standards that enable scalable, high-quality deployments.
- Improve speed, quality, and consistency across implementations by identifying bottlenecks and introducing better systems, tooling, and automation.
- Partner cross-functionally to scope requirements, configure solutions, and feed insights back into Product.
Requirements
- 4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles.
- Experience leading complex software or AI implementations with measurable results.
- Technical fluency with SaaS platforms, integrations, and APIs.
- Strong operational instincts with experience building scalable processes or playbooks.
- Clear communicator who can work effectively with both executives and operators.
- Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Nice-to-Haves
- Experience deploying AI, automation, or customer service platforms.
- Familiarity with enterprise systems such as Zendesk or Salesforce.
- Experience building a new function or operating model from the ground up.
- Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
- Take what you need vacation policy
- Medical, Dental, and Vision benefits
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office
Skills
SaaS Platforms, API Integrations, Project Management, Process Design, Playbook Development, Zendesk, Salesforce, AI Tools, Automation, Stakeholder Management
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