Staff Software Engineer, Agents
Build and own end-to-end AI agents for enterprise customers, integrating latest text/voice models and iterating based on real-world usage. Requires 8+ years of software engineering experience with Python and TypeScript.
About the job
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Requirements
- 8+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- High degree of comfort digging into system failures within deep technology stacks using any tool necessary
Nice-to-Haves
- Prior experience working with multi-modal models
Skills
Python, TypeScript, Asynchronous Programming, AI Agents, Multi-Modal Models, System Debugging
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