CSO Manager

What You Will Work On

• Lead and Manage Projects/Teams: Lead and support teams and strategic projects within your assigned area, providing coaching and development to team members or frontline managers.
• Drive Operational Excellence: Develop, refine, and implement systems and processes to enhance team efficiency and effectiveness, focusing effort on high-value, high-impact work within the current department.
• Own Key Metrics: Own and track critical performance metrics (e.g., customer satisfaction, quality, and productivity) for the team or project under your direction, translating data into actionable insights.
• Facilitate Alignment & Change: Collaborate actively with Leadership across CSO, Sales, and Product to ensure departmental strategies are aligned with company initiatives and product launches.
• Develop Best Practices: Identify and share best practices gained from one department to apply to others, helping to bridge departmental gaps and simplify complex challenges.

Qualifications

• 5+ years of customer service leadership/management experience in a fast-paced environment with any of the following team types: onboarding, support, or success
• Proven ability to utilize change management practices to quickly gain buy-in and implement new strategies across teams.
• Prior experience collaborating with diverse cross-functional teams on complex and impactful initiatives.
• Demonstrated ability to implement and integrate technical programs or workflows for non-technical users.
• Strong interest in gaining broad organizational exposure and driving operational change across different business functions.
• Metrics-driven mentality and proven results, with a passion for service excellence.

Compensation

Base wage range for New York City office: $122,000 - $134,200 per year. Actual compensation based on skill set, experience, and location.