FigmaSan Francisco, CADrives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.
Leads teams and strategic projects in customer success operations, driving operational excellence, owning key metrics like customer satisfaction, and aligning with Sales and Product. Requires 5+ years in customer service leadership and change management expertise.
Drive customer adoption, retention, and growth for enterprise SaaS customers. Build strategic success plans, manage account health, and act as trusted advisor to maximize platform value.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include customer onboarding, workflow optimization, building nurse advisor councils, defining success metrics, and evangelizing the product to reduce nursing documentation burden. Requires 5+ years RN experience (inpatient preferred), EHR familiarity, and Mountain/Pacific TZ location with 30% travel.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include evaluating products, building customer relationships, optimizing nursing workflows, recruiting nurse advisors, and evangelizing capabilities to reduce clinical documentation burden. Requires 3+ years RN experience (inpatient preferred), EHR familiarity (Epic plus), and 30% travel.
Own post-sale relationships for a portfolio of accounts at Findigs. Drive platform adoption, manage NRR/expansion, lead QBRs, monitor account health with AI tools, and serve as the voice of the customer to Product and Engineering teams. Requires 3+ years customer-facing SaaS experience, strong communication, technical aptitude, and AI proficiency.