Client Services Manager - Growth
Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.
About the job
Responsibilities
- Serve as the primary point of contact and trusted advisor for SMB client accounts
- Execute hands-on media planning, campaign execution, and optimization across Linear and Streaming TV
- Translate client goals into performance-driven strategies focused on CPA, CAC, and ROAS
- Identify client needs and surface opportunities to improve performance
- Build expertise in Tatari’s platform (buying, reporting, measurement) and collaborate with internal teams to support execution
- Guide clients through campaign setup, optimization, and reporting—providing education and platform training
- Participate in client meetings and contribute to performance discussions
- Build strong day-to-day relationships with client stakeholders
Qualifications
- Bachelor’s degree from a four-year institution, preferably in Business, Economics, Statistics, or Data Analytics
- 2+ years of experience in post-sales account management or client services, with exposure to senior stakeholders and C-level interactions
- 1–2 years of experience buying, trading, or managing campaigns within digital or programmatic platforms (e.g., DSPs)
- Experience supporting performance-driven clients (brands and/or agencies), with a focus on optimizing toward CPA, CAC, and ROAS
- Solid understanding of the streaming TV landscape (linear TV knowledge is a plus)
- Ability to clearly communicate technical concepts to both technical and non-technical audiences
- Strong presentation and listening skills, with a high level of preparation and attention to detail
- Comfortable engaging with a range of stakeholders—from engineers to marketing leaders—with a collaborative, problem-solving mindset
- Highly organized and detail-oriented, with the ability to manage multiple priorities
Benefits
- Total compensation $80,000-$110,000/Annually
- Equity compensation
- Health insurance coverage for you and your dependents
- Unlimited PTO and sick days
- Snacks, drinks, and catered lunches at the office
- Team building events
- $1,000 annual continued education benefit
- $500 WFH reimbursement
- Monthly lifestyle spending reimbursements
- FSA and commuter benefits
- Monthly Company Wellness Day Off
- Hybrid RTO of 2 days per week. THIS IS AN IN-OFFICE POSITION
Skills
Dsps, Streaming Tv, Linear Tv, CPA, Cac, Roas, Media Planning, Campaign Optimization, Programmatic Platforms, Tatari Platform
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