CX Engineer
Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.
About the job
What You’ll Do
- Lead technical onboarding for new customers, helping electrical engineering teams successfully deploy AllSpice into their hardware development workflows
- Guide customers through importing ECAD projects and repositories and establishing Git based collaboration practices for hardware design
- Train engineering teams on collaborative design reviews for schematics and PCB layouts using AllSpice
- Serve as the primary technical advisor for customers as they integrate AllSpice into their development processes
- Identify expansion opportunities within existing accounts by helping teams unlock deeper value from the platform
- Work closely with Account Executives to support expansion conversations and technical validation during growth opportunities
- Advise customers on best practices for version control, design review workflows, and engineering collaboration
- Support advanced use cases including automated design checks, hardware CI style workflows, and cross team collaboration
- Troubleshoot technical issues related to ECAD files, repository structure, and integrations
- Capture customer feedback and translate it into actionable insights for the product and engineering teams
- Create technical documentation, playbooks, and enablement resources that help customers scale their usage of AllSpice
- Act as a trusted technical partner to engineering leaders, helping them modernize their hardware development workflows
What We’re Looking For
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field
- Strong technical communication skills and the ability to work directly with senior engineers and technical leadership
- Experience working with ECAD tools such as Altium, KiCad, Cadence, OrCAD, or similar
- Ability to diagnose complex technical problems and guide teams toward effective solutions
- Experience collaborating with cross-functional teams, including engineering, product, and sales
- Familiarity with Git workflows, commands, and clients, with experience using GitHub, GitLab, Bitbucket, or similar platforms
- Comfortable working in a fast-moving startup environment where processes are still evolving
- Strong ownership mindset with the ability to balance multiple customer engagements simultaneously
- Experience with Python scripting
Bonus Points
- Experience working in a customer facing technical role such as Solutions Engineer, Field Applications Engineer, or Customer Success Engineer
- Background working with hardware startups, robotics companies, aerospace, defense, or IoT companies
- Experience integrating engineering tools such as PLM systems, issue trackers, or CI/CD style workflows
Benefits
- Competitive salary and equity
- Health, dental, and vision insurance
- Generous PTO
- Flexible work arrangements (hybrid or remote)
- Home + in-office stipends
- Opportunity to make a meaningful impact at a fast-growing company alongside a smart, supportive team
Skills
Altium, Kicad, Cadence, Orcad, Git, GitHub, GitLab, Bitbucket, Python
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