Care Pro Relationship Manager

Responsibilities

• Oversee and execute market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools.
• Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
• Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently.
• Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit.
• Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention.
• Align with Client Manager on daily and weekly market priorities.
• Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner.
• Share critical feedback and updates from Care Pros that impact Client Manager workflows.
• Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed.
• Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
• Work with the market team to manage real-time questions, issues, or changes relating to clients.
• Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience.
• Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.

Requirements

• 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred.
• Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences.
• Background in operations or healthcare/home care environments preferred.
• Exceptional relationship management, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling.
• Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment.
• Adaptable and resilient, with a proactive, solution-oriented mindset.
• Collaborative team player with experience partnering cross-functionally.

Compensation and Benefits

• Annual base salary: $64,000-$68,000.
• Equity.
• 401K with up to a 4% match.
• Medical, dental and vision coverage including a zero cost plan for employees.
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• Generous time off program.
• Employee Assistance Program.