Customer Success Manager / Inside Sales
Manages a portfolio of B2B SaaS customers from onboarding through renewal while driving adoption, retention, and expansion revenue. The contractor should have at least two years of relevant experience, strong relationship-building skills, and a commercial mindset.
About the job
Responsibilities
- Own relationships with a portfolio of customers from onboarding through renewal.
- Act as the primary point of contact for day-to-day customer needs.
- Drive product adoption and ensure customers achieve their desired outcomes.
- Identify and execute upsell and expansion opportunities.
- Support and close renewals.
- Collaborate with sales, product, and operations teams to improve customer experience.
- Maintain accurate account notes and pipeline tracking.
Requirements
- 2+ years of experience in B2B SaaS or services, including customer success, account management, or sales.
- Strong communication and relationship-building skills.
- Commercial mindset with interest in sales and revenue ownership.
- Highly organized and comfortable managing multiple accounts.
- Ability to operate in a fast-paced startup environment.
- Must be based in London.
Compensation
- £35,000–£50,000 OTE, including base and bonus.
- Additional commission opportunities on upsells and renewals.
- Contractor role with opportunity to grow into a larger commercial position over time.
Benefits and Opportunities
- Hands-on experience across customer success and sales.
- Clear path to move into full-cycle sales or senior account management.
- High ownership, fast learning, and direct exposure to leadership.
Skills
B2B SaaS, Customer Success, Account Management, Sales, Upselling, Renewals, Pipeline Tracking, Product Adoption
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