AI Deployment Strategist

Responsibilities

• Lead customer deployments, from kickoff to launch
• Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met
• Develop and manage a project plan that delivers quick time to value and on-time delivery
• Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions
• Guide customers through configuration and testing based on their requirements and Nooks best practices
• Collaborate with Engineering on migration and cutover when launching Nooks
• Coordinate technical integrations with Salesforce and other sales tools
• Set up and configure AI-powered signals, workflows, and email templates
• Proactively identify implementation barriers and collaborate with the internal & external teams to address them
• Guide customers through user adoption activities, including launch communications, and deliver end-user training
• Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings
• Collaborate with the Customer Success Manager in post-implementation services, as required
• Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints
• Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement

Requirements

• 3-5 years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers
• Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflow
• Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, Salesloft, and Gong
• Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)
• Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences
• Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
• Highly collaborative and proactive problem-solver with excellent organizational skills

Compensation: Competitive compensation relative to the market, plus equity, generous perks, and comprehensive benefits.