Serves as technical expert for employer customers on benefits platform, resolving complex issues via support channels, investigating logs/databases, and collaborating with engineering. Requires 3+ years B2B technical support experience and strong communication skills.

Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.

Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.

Manages IT infrastructure including computers, networks, MDM, security, and user accounts for an onsite San Francisco office. Requires 4+ years experience with macOS, GSuite, networking, and cybersecurity; provides technical support and leads projects.

Drives product adoption for Intercom's AI-powered customer service tools like Fin, designs scalable engagement strategies, owns onboarding, monitors health signals, and collaborates cross-functionally to ensure customer success at scale. Requires 2-4+ years in SaaS customer-facing roles and AI interest.

Leads Tier 3 escalations for complex fintech support cases involving disputes, fraud, and compliance. Analyzes patterns, documents solutions, builds SOPs/training to reduce escalations, and collaborates cross-functionally. Requires 4+ years support experience with proven reduction in escalations.

Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.

Manages a portfolio of B2B SaaS customers from onboarding through renewal while driving adoption, retention, and expansion revenue. The contractor should have at least two years of relevant experience, strong relationship-building skills, and a commercial mindset.

Technical Support Engineer leads escalation for technical issues in LLM applications and AI agents, diagnosing problems across setups, products, and deployments. Requires 4+ years experience, Python proficiency, and expertise in Kubernetes, Docker, and observability tools.

Administers and optimizes financial platforms like Coupa and Sage Intacct, manages P2P/O2C workflows, troubleshoots integrations, and ensures SOX compliance. Partners with Finance and Sales Ops; requires 5+ years hands-on experience with financial systems.

Hands-on technical support role troubleshooting issues in Bolt.new/StackBlitz using front-end tech, creating docs, QA testing, and voicing customer feedback to product/engineering teams. Requires strong communication and customer empathy in a fast-paced remote environment.

Manages post-sale technical relationships with strategic developer customers, diagnosing complex API and integration issues, building solutions, and driving account health. Requires 5+ years in customer-facing technical roles with strong API expertise including OAuth, REST, and Node.js.

Leads the Boston PX hub, recruits and manages a student team from local universities like MIT and Harvard, handles US escalations, and ensures high-quality user experience matching European standards. Requires 3+ years customer-facing experience and deep Boston tech ecosystem ties.

Provides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.

Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.

Architects and maintains enterprise IT systems like Google Workspace and Kandji MDM, builds SCIM provisioning and API integrations for secure, scalable infrastructure, and provides hands-on support. Requires 4+ years in identity platforms and MDM expertise.

Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.

Leads post-sale deployments of AI sales assistant platform, managing customer implementations from discovery to launch. Requires 3-5 years SaaS onboarding experience, sales tech stack expertise including Salesforce, and strong stakeholder management skills.

Provides technical support to customers via tickets, phone, and email, including desktop/application troubleshooting, issue analysis, and on-call rotation in on-prem/hosted environments. Requires 2-3+ years IT experience, Bachelor's degree, SQL/PowerShell proficiency, and IT infrastructure knowledge like VMware and Active Directory.

Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.

Leads customer engineering team by handling technical support, debugging integrations, and escalating issues while building processes, AI automation, and cross-functional collaboration to drive partner success and product insights in payments infrastructure.

Provides onsite IT support at a remote mine site, troubleshooting hardware/software/network issues, maintaining OT equipment like PLCs and sensors, and ensuring system security and compliance for mining operations.

Forward Deployed Engineer splits time supporting customers with debugging, POCs, and integrations while building SDKs, prototypes, and platform enhancements. Requires strong software fundamentals, full-stack curiosity, and customer-facing problem-solving skills.

Owns portfolio of enterprise accounts in post-sales, driving retention, renewals, and expansions through stakeholder relationships, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS, technical fluency in APIs/integrations.

Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.

Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.

Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.

Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.

Builds customer success function from scratch while managing high-value enterprise customers, driving retention and expansion. Works with technical teams on AI document processing, monitors health metrics, and conducts business reviews. Requires 4+ years enterprise experience and AI/ML familiarity.

Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.

Provides technical and creative support to enterprise customers, managing complex inquiries, investigating issues, and collaborating with Product and Engineering. Requires 3-5+ years in customer-facing technical roles, autonomy, and experience with video editing, generative AI, and creative workflows.

Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.

Provides advanced technical support and escalation management for Illumio customer deployments, diagnosing complex security and cloud infrastructure issues and coordinating solutions across customers, support, engineering, and field teams. Requires technical support experience, security expertise, Linux networking knowledge, and English plus another European language.

Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.

Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.

Customer Success Engineer drives adoption and expansion of voice AI APIs for enterprise customers through technical expertise, demos, troubleshooting, and relationship building with developers and executives. Requires 7-10+ years in technical customer success or sales engineering at API-driven tech companies.

Owns post-sale success for enterprise customers, driving AI tool adoption, retention, and expansion. Partners with engineering leaders to lead rollouts, demonstrate ROI, and influence product roadmap using customer insights and data.

Provides L2/L3 technical support for enterprise customers using a customizable Loan Origination System, troubleshooting issues via logs/configurations, reproducing bugs, and triaging to engineering. Requires SaaS support experience, technical comfort with APIs/logs/JSON/XML, and strong communication in a remote environment.

Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.

Leads a team of Customer Success Managers to drive client onboarding, adoption, retention, and expansion in a B2B SaaS environment for housing. Owns account health, churn mitigation, ROI demonstration, and cross-functional partnerships. Requires 3+ years managing CS teams.

Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.

Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.

Implementation Specialist partners with large customers' IT teams to guide adoption of Rippling's Apps, Devices, Identity, and Inventory solutions. Requires 4+ years IT experience with UEM, MDM, RMM, fleet management, and tools like Azure, Google, Okta.

Owns portfolio of ~100 customers in waste management SaaS, guiding them to success through best practices, data analysis, renewals, and expansion while collaborating cross-functionally. Requires strong communication, project management, and industry knowledge.

Guide enterprise financial services customers through Hebbia adoption and value realization as a trusted Client Partner. Drive feature adoption, manage relationships, solve problems cross-functionally, and own renewals and expansion.

Staff Customer Support Advocate delivers frontline support via chat, email, and calls for complex issues while leading projects to improve documentation, AI training, and team processes. Requires 7+ years in SaaS customer-facing roles with advanced troubleshooting skills.

Mission Operations Engineer deploys and integrates software platform into customer hardware operations like spacecraft and defense systems, provides training/support, gathers feedback for improvements, and builds customer relationships. Requires 4+ years hardware engineering experience, data skills, and up to 50% travel.

Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.

Maintains operational integrity of modular data centers through monitoring, mechanical/electrical maintenance, network troubleshooting, and critical repairs to minimize downtime for AI workloads. Requires hands-on expertise in IT systems, infrastructure like UPS/PDUs/HVAC, and safety protocols.

Handles complex technical support for payments platform users, troubleshoots issues using SQL and APIs, collaborates with engineering/product teams, and optimizes processes for efficiency. Requires 5+ years customer-facing support experience and strong problem-solving.