Customer Experience Engineer

How You'll Contribute

• Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution
• Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence
• Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally
• Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently
• Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation
• Assist with QA and testing ahead of releases to help catch issues before they reach customers
• Reduce friction for customers by building resources that scale—so we're not solving the same problem twice
• Strengthen the feedback loop between customers and our product team, helping us build what users actually need
• Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread

Qualifications

• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
• Familiarity with databases, API integrations, and Chrome DevTools
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
• Exceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard
• A genuine customer-first mindset—you care about the person behind the ticket, not just closing it
• Comfort representing a brand publicly and keeping conversations constructive, kind, and on-brand
• Ability to translate technical concepts into clear, user-friendly explanations
• Fast learner who thrives in a fast-moving environment and can operate with minimal supervision
• Located in a Western European or American timezone