Customer Experience Engineer
Hands-on technical support role troubleshooting issues in Bolt.new/StackBlitz using front-end tech, creating docs, QA testing, and voicing customer feedback to product/engineering teams. Requires strong communication and customer empathy in a fast-paced remote environment.
About the job
How You'll Contribute
- Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution
- Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence
- Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally
- Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently
- Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation
- Assist with QA and testing ahead of releases to help catch issues before they reach customers
- Reduce friction for customers by building resources that scale—so we're not solving the same problem twice
- Strengthen the feedback loop between customers and our product team, helping us build what users actually need
- Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread
Qualifications
- Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
- Familiarity with databases, API integrations, and Chrome DevTools
- Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
- Exceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard
- A genuine customer-first mindset—you care about the person behind the ticket, not just closing it
- Comfort representing a brand publicly and keeping conversations constructive, kind, and on-brand
- Ability to translate technical concepts into clear, user-friendly explanations
- Fast learner who thrives in a fast-moving environment and can operate with minimal supervision
- Located in a Western European or American timezone
Skills
React, Vite, Tailwind, JavaScript, CSS, HTML, Chrome Devtools, Databases, API Integrations, LLMs
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