Integrations & Technical Support Specialist

What You'll Do

Onboard new integrations

• Partner with restaurant brands and third-party vendors to onboard new API integrations end to end.
• Test integrations during onboarding and throughout software development cycles.
• Document integration processes, configurations, and common failure modes so the whole team benefits.

Diagnose and resolve issues

• Investigate and resolve issues originating in API processes — reading logs, tracing requests, and reproducing errors to find root cause.
• Interpret and debug data across JSON, XML, and GraphQL payloads.
• Escalate and collaborate with engineering when an issue needs a code-level fix, with clear, well-documented reproduction steps.

Enable and train

• Provide technical training to internal teams and external partners as needed.
• Translate technical detail for non-technical stakeholders — and business context for technical ones.

Collaborate cross-functionally

• Work alongside Project Managers, Implementation Consultants, Trainers, and Technical Leads, and support the broader company on cross-functional issues when needed.
• Engage regularly with clients and vendors across North America via email, video conferencing, and screen sharing.

Grow

• Identify and act on opportunities for your own learning and engagement as our integrations and tooling evolve.

What You Have

• Solid understanding of API integrations and how they move data between systems.
• Comfort reading and interpreting JSON and XML (and a willingness to learn GraphQL if you haven't yet).
• Hands-on troubleshooting experience with technical integrations — you can form a hypothesis, test it, and narrow down a root cause.
• Exceptional written and verbal communication skills, with the ability to adjust your explanation to your audience.
• The ability to stay calm and resolve issues under pressure.
• Strong grasp of how data relates to business needs and objectives.
• Curiosity and creativity for solving complex operational catering challenges tied to integrations.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Compensation

The national total target cash compensation range for this position, including base salary and bonus target, is $70,350–$92,400 annually. Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).