Application Analyst

What You'll Do

• Own the technical performance scorecard across portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs.
• Monitor system architecture health, partner with Engineering to isolate defects and drive resolution, and communicate root causes to stakeholders.
• Oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly.
• Coordinate platform upgrades, infrastructure patches, and configuration changes with minimal user disruption.
• Manage multiple concurrent technical projects, defining scope, tracking milestones, and aligning engineering resources.
• Work across Engineering, Systems, and Support teams to sequence code rollouts and integration changes.
• Serve as the primary technical point of contact for client teams, translating roadmaps, incident updates, and issues into clear status reports.
• Own triage and resolution of high-priority escalations while maintaining integration health.
• Analyze trend data and system telemetry to identify optimization opportunities such as alert reduction and automated workflows.
• Maintain a living library of runbooks, SOPs, and system documentation.

What You Have

• 3-5 years of experience in technical operations, client success, or implementation management within healthcare IT or enterprise SaaS.
• Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability.
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates).
• Strong cross-functional collaboration skills, comfortable working with Engineering, Product, and Support teams.
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries.
• Experience managing integration change lifecycles and coordinating software upgrades in production environments.

Nice to Have

• Familiarity with healthcare systems such as clinical documentation or charge capture workflows.
• Experience working with or within large health systems.
• Background in physician-facing mobile or portal applications.
• Knowledge of HL7 / clinical data interfaces.