Growth Engineer, Support Engineering
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.
About the job
What You'll Do
- Build the internal tools and automations that make support fast, accurate, and scalable
- Ship AI-assisted support workflows that deflect, triage, and resolve issues faster
- Fix problems at the source: ship product and DX improvements that stop tickets before they happen
- Turn recurring support pain into engineering solutions the whole team relies on
- Work close to real developer problems and close the loop between support and product
What We're Looking For
- Strong full-stack engineer who likes building tools other people depend on
- Built internal tools, automations, or developer-facing systems that got used every day
- Think about leverage: how one system can save a team hundreds of hours
- Bonus for experience building with LLMs in production (prompt engineering, tool use, inference pipelines) or with support/DX tooling
- Move fast and close the loop - you'd rather ship, measure, and iterate than perfect on paper
Requirements
- 4+ years as a full-stack engineer, ideally building internal tools, automations, or developer-facing systems
- Must already be authorized to work in the US or our eligible remote-hire regions
Nice-to-Haves
- Experience building with LLMs in production (prompt engineering, tool use, inference pipelines)
- Experience with support/DX tooling
Compensation & Benefits
Salary: $205,000–$250,000/year (U.S.-based employees in San Francisco, CA; adjusted for other locations based on cost of living)
Equity: Up to 0.05%
Benefits (all employees):
- Generous PTO (15 days mandatory, flexible after 24 days; holidays excluded)
- 12 weeks fully paid parental leave
- $100/month wellness stipend
- $1,000/year learning & development stipend
- Team offsites
- 3-month paid sabbatical after 4 years
US-based full-time employees:
- 100% employer-paid medical, dental, vision (50% for dependents)
- Employer-paid life, short-term, and long-term disability insurance
- 401(k) plan
- FSAs, commuter benefits, pet insurance
SF-based employees:
- HQ perks including snacks, team lunches, e-bike loaner
Skills
Full Stack Engineering, Internal Tools, Automations, AI Workflows, LLMs, Prompt Engineering, Developer Tools, Dx Tooling
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