Growth Engineer, Support Engineering

What You'll Do

• Build the internal tools and automations that make support fast, accurate, and scalable
• Ship AI-assisted support workflows that deflect, triage, and resolve issues faster
• Fix problems at the source: ship product and DX improvements that stop tickets before they happen
• Turn recurring support pain into engineering solutions the whole team relies on
• Work close to real developer problems and close the loop between support and product

What We're Looking For

• Strong full-stack engineer who likes building tools other people depend on
• Built internal tools, automations, or developer-facing systems that got used every day
• Think about leverage: how one system can save a team hundreds of hours
• Bonus for experience building with LLMs in production (prompt engineering, tool use, inference pipelines) or with support/DX tooling
• Move fast and close the loop - you'd rather ship, measure, and iterate than perfect on paper

Requirements

• 4+ years as a full-stack engineer, ideally building internal tools, automations, or developer-facing systems
• Must already be authorized to work in the US or our eligible remote-hire regions

Nice-to-Haves

• Experience building with LLMs in production (prompt engineering, tool use, inference pipelines)
• Experience with support/DX tooling

Compensation & Benefits

Salary: $205,000–$250,000/year (U.S.-based employees in San Francisco, CA; adjusted for other locations based on cost of living)

Equity: Up to 0.05%

Benefits (all employees):

• Generous PTO (15 days mandatory, flexible after 24 days; holidays excluded)
• 12 weeks fully paid parental leave
• $100/month wellness stipend
• $1,000/year learning & development stipend
• Team offsites
• 3-month paid sabbatical after 4 years

US-based full-time employees:

• 100% employer-paid medical, dental, vision (50% for dependents)
• Employer-paid life, short-term, and long-term disability insurance
• 401(k) plan
• FSAs, commuter benefits, pet insurance

SF-based employees:

• HQ perks including snacks, team lunches, e-bike loaner