San Francisco, CA
AI-moderated research platform for qualitative insights
Outset builds an AI platform for conducting moderated user interviews at scale, using LLMs for dynamic probing and synthesis. It serves enterprise research teams at companies like Microsoft, Nestle, and Uber, enabling fast qualitative data collection via video, audio, and text. This bridges the gap between survey speed and interview depth, accelerating product and customer decisions.
Own technical customer support by troubleshooting product and account issues, writing actionable bug reports, and partnering with Engineering and Product. The role also builds scalable support systems, reporting, knowledge resources, and AI-assisted workflows for enterprise customers.
Coordinates events, growth campaigns, social media, and day-to-day marketing operations. The role suits an early-career marketer with 1–3 years of experience, strong organization, clear communication, and the ability to learn tools quickly.
Product Designer responsible for shaping intuitive AI-native product experiences from early concepts through coded prototypes. The role requires strong UX and visual design craft, full-stack prototyping ability, fluency with AI coding tools, and close collaboration with product and engineering.
Build and optimize backend services, APIs, real-time data processing, and in-house LLM technology for Outset's AI-powered user interview platform. Requires 3+ years backend engineering experience with Python, Django, SQL, and AWS.
Build and optimize intuitive frontend interfaces for Outset's AI-powered user interview platform using React and Next.js. Lead projects end-to-end, integrate with APIs, and directly gather user feedback to improve UI/UX. Requires 3+ years frontend engineering experience.
Build the legal function from the ground up as the first General Counsel at an AI-powered user research SaaS company. Advise on corporate, commercial, IP, employment, and regulatory matters while partnering closely with Sales, People, and Product teams.
Own relationships with strategic enterprise and mid-market customers as a trusted advisor. Drive renewals, upsells, expansions, and advocacy while translating feedback to Product and collaborating cross-functionally in a fast-growing AI research SaaS startup.
Research Strategy Lead partners with sales in pre-sales for AI-powered user research platform. Leads methodology discussions, runs demos, scopes pilots, and provides research credibility to senior insights buyers at large enterprises. Requires 10+ years hands-on market/UX research experience.
SDR responsible for high-volume outbound prospecting, lead qualification, and pipeline generation for Outset's AI-powered user research platform. Requires strong communication, CRM familiarity, and a self-starter mindset in a fast-paced startup.
Brand Designer creating visuals for marketing campaigns, landing pages, and brand assets while maintaining the Outset brand system. Requires 2-4 years of brand/graphic design experience and strong Figma skills in a fast-paced startup.
Senior individual contributor owning full sales cycle for AI-powered research platform targeting Market Research & Insights teams at enterprises. Requires 5+ years B2B SaaS sales experience selling to research/insights leaders, deep ecosystem knowledge, and proven quota attainment.
Owns full sales cycle for enterprise accounts, prospecting to closing deals for AI-powered user research platform. Builds executive relationships, demonstrates value, and exceeds revenue goals in fast-paced startup.
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.