Customer Operations Associate
Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.
About the job
Responsibilities
- Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
- Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
- Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
- Contribute to product knowledge by building and maintaining help center content and improving internal documentation
- Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
- Develop process and systems to optimize our internal workflows, including incorporation of automation and AI
Qualifications
- Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
- 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
- Excellent communication skills, with experience adapting communication to relevant audiences
- A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
- Experience developing strong product expertise and/or technical expertise
- Strong organizational skills and experience managing multiple priorities or workstreams in parallel
Benefits
- Daily collaboration with founders, shaping the core product vision
- Exposure to and collaboration with design and research leaders at top global brands
- Competitive cash and equity compensation
Skills
Customer Success, Market Research, Participant Recruitment, Product Troubleshooting, Help Center Content, Internal Documentation, Workflow Automation, AI Tools, Customer Relationship Management, Project Management
Similar jobs
Customer Success jobs
Nooks
San Francisco, CA
Manages a large SMB customer portfolio through onboarding, adoption, support, renewals, and expansion while using customer data to improve outcomes. Requires B2B SaaS customer-success and sales-domain experience, strong communication, and familiarity with sales engagement tools.
OneSignal
United States
Manages and grows a strategic portfolio of 20–40 customers, leading onboarding, business reviews, and cross-functional success initiatives. Requires at least two years of account management or customer success experience, ideally in B2B SaaS, plus experience with Salesforce, Gong, and Vitally.
Phonely
San Francisco, CA
Own complex customer deployments from onboarding through expansion, coordinating customers with engineering and product teams. The role requires project or implementation experience, strong communication, and technical fluency with APIs, webhooks, and cloud tools.
Sigma
San Francisco, CAManages corporate customer renewals, retention, and expansion opportunities while partnering with Customer Success and internal teams. The role requires at least two years of renewals or customer success experience, strong negotiation skills, and excellent customer-management abilities.
Justworks
New York, NY
Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.